topic hi I have a prs 350 which I am trying to use on a different laptop,no matter what I do I keep getting a not authorised message,can anybody help.? in eReaders https://community.sony.at/t5/ereaders/hi-i-have-a-prs-350-which-i-am-trying-to-use-on-a-different/m-p/238014#M2168 <HTML><HEAD></HEAD><BODY><P>Hi saladbowl,</P><P></P><P>Does the 'not authorised' message appear when you try to transfer a copyrighted eBook from the second laptop?&nbsp; If this is the case then I suspect the following may be the problem.&nbsp; If you have been successfully transferring copyrighted eBooks between your original laptop and the PRS-650, then both the computer and the Reader must have been authorised with the same Adobe Digital ID.&nbsp; My guess is that the second laptop has either not been authorised, or has a different ID to your first laptop.&nbsp; In the Reader Library software (which I assume you've installed on both computers) you can check this by clicking on 'Help' and then 'About Reader Library'.&nbsp; In the section that talks about Adobe it should say whether the computer is authorised or not, and if so the e-mail address that was used to register/authorise it.</P><P>If your second laptop is not authorised, one way of doing it would be to go to the purchase history section of a website where you have previously bought an eBook - most retailer sites will allow you to download the book again this way.&nbsp; Press the download button on the website for one of these books, and choose 'Open' when prompted.&nbsp; At this point you should get an on-screen prompt saying that the computer needs to be authorised to transfer the eBook.&nbsp; Make sure that you use the same Adobe ID (usually e-mail address) and password as you did for your first laptop, and I hope that from that point onwards all should be OK.</P><P></P><P>Hope this works for you.:smileyhappy:</P></BODY></HTML> Fri, 12 Aug 2011 16:29:08 GMT Drumzman 2011-08-12T16:29:08Z hi I have a prs 350 which I am trying to use on a different laptop,no matter what I do I keep getting a not authorised message,can anybody help.? https://community.sony.at/t5/ereaders/hi-i-have-a-prs-350-which-i-am-trying-to-use-on-a-different/m-p/238013#M2167 <HTML><HEAD></HEAD><BODY><P>Hi </P><P>I have a prs 350 which I am trying to use on a different laptop. No matter what I do I keep getting a not authorised message,Can anybody help.?</P></BODY></HTML> Mon, 08 Aug 2011 09:34:27 GMT https://community.sony.at/t5/ereaders/hi-i-have-a-prs-350-which-i-am-trying-to-use-on-a-different/m-p/238013#M2167 saladbowl 2011-08-08T09:34:27Z hi I have a prs 350 which I am trying to use on a different laptop,no matter what I do I keep getting a not authorised message,can anybody help.? https://community.sony.at/t5/ereaders/hi-i-have-a-prs-350-which-i-am-trying-to-use-on-a-different/m-p/238014#M2168 <HTML><HEAD></HEAD><BODY><P>Hi saladbowl,</P><P></P><P>Does the 'not authorised' message appear when you try to transfer a copyrighted eBook from the second laptop?&nbsp; If this is the case then I suspect the following may be the problem.&nbsp; If you have been successfully transferring copyrighted eBooks between your original laptop and the PRS-650, then both the computer and the Reader must have been authorised with the same Adobe Digital ID.&nbsp; My guess is that the second laptop has either not been authorised, or has a different ID to your first laptop.&nbsp; In the Reader Library software (which I assume you've installed on both computers) you can check this by clicking on 'Help' and then 'About Reader Library'.&nbsp; In the section that talks about Adobe it should say whether the computer is authorised or not, and if so the e-mail address that was used to register/authorise it.</P><P>If your second laptop is not authorised, one way of doing it would be to go to the purchase history section of a website where you have previously bought an eBook - most retailer sites will allow you to download the book again this way.&nbsp; Press the download button on the website for one of these books, and choose 'Open' when prompted.&nbsp; At this point you should get an on-screen prompt saying that the computer needs to be authorised to transfer the eBook.&nbsp; Make sure that you use the same Adobe ID (usually e-mail address) and password as you did for your first laptop, and I hope that from that point onwards all should be OK.</P><P></P><P>Hope this works for you.:smileyhappy:</P></BODY></HTML> Fri, 12 Aug 2011 16:29:08 GMT https://community.sony.at/t5/ereaders/hi-i-have-a-prs-350-which-i-am-trying-to-use-on-a-different/m-p/238014#M2168 Drumzman 2011-08-12T16:29:08Z