topic GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET in Hi-fi Systems

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

simonjash — Sat, 03 Dec 2011 09:29:12 GMT

Since the beginning of OCTOBER 2011 a thread has been poted on this site with the heading

GIGAJUKE (Martin Smith) and consists of some 23 pages of peoples concerns and frustrations that the owners had with SONY support in resolving the fact that the product was not working correctly.

At the end of November 2011 Sony appeared to have solved the issue of the GIGAJUKE just hanging and needed to be reset to turn on.

However a number of those thread users raised concerns that their GIGAJUKEs whist connected or made a network connection it appeared that the unit reported that there was no internet connection.

So this Thread is for that problem alone

Do You have this problem

Do You have a NAS - S55HDE

If so please raise this fact on this thread,

If you have a similar machine but the same problem start a new thread with the same title but with your type of GIGAJUKE in the Title

GIGAJUKE ??? - ????? NO WIRELESS OR WIRED CONNECTION TO INTERNET

The more threads for each indivual GIGAJUKE product with the same issue will make Sony aware of the bigger picture and the failings of the system that they created and should be managing and solving

Message was edited by: simonjash

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

SteveJudd — Sat, 03 Dec 2011 14:45:48 GMT

I have this issue with my S55 plus the unit frequently appears to not be available to the Cs5 unit. A reset restores the connect for a while.

I feel there is a serious issue with the networking capabilities of this unit.

Message was edited by: SteveJudd

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

g51307 — Mon, 05 Dec 2011 10:37:37 GMT

I have this problem and notified Sony yesterday.

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

simonjash — Thu, 08 Dec 2011 06:49:21 GMT

I have now decided that my Nas S55 system is not able to connect to the internet wirelesssly correctly as per how it was marketed and sold to me - at present I have got it working via AOSS so that at least it can talk to my satalite unit.

BAD SHOW SONY !!!!!!!!

Not even the Specialist or Car have even looked at this issue and therefore how can the main Sony support even start thinking about resolving the failures

Dissapointed Sony Affectionado

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

Bobskinner — Mon, 12 Dec 2011 15:07:49 GMT

My gigajuke was working fine on a standard broadband conection then I switched Providers back in September 11. I am now using BT Fastnet, but since then I have been unable to get the gigajuke to reconginise the router.

Any ideas?

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

guy.liddell — Sun, 25 Dec 2011 13:54:33 GMT

Mine too.

The router can see the unit

The unit says wired LAN connected but no internet.

Has worked in the past - not now.

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

Paull109 — Tue, 27 Dec 2011 15:05:46 GMT

Mine is exactly the same. The LAN is working fine, but the unit reports no connection to the Internet. It worked fine until about a month ago

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

visitorA — Sat, 31 Dec 2011 11:05:55 GMT

I have a sony giga duke and it does not connect to the internet, internet radio or go into party mode in fact it is, without too much understatment, crap. I will never buy a sony audio product again. I suggest we dont use this tread to try to resolve the problems as it is clearly the poorest piece of electronics to have been invented since lucas electrics for british bikes. Like Lucas electrics SONY deserves to go bust.

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

simonjash — Sat, 31 Dec 2011 11:26:47 GMT

Very Constructive !!!

How else do you hope to solve the issues if we do not create a complaint or issue and then start establishing the true extent of the problem.

Perhaps Researching All The facts regarding history of gigajuke you will find that your equipment will work if you follow the correct strands.

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

DEANO16 — Fri, 06 Jan 2012 19:06:57 GMT

Hi everyone,

I last posted when the Gigajuke refused to work late last year but since the fix my unit and client unit have worked fine. Like people have posted though, my set also shows the message that it is CONNECTED TO HOME NETWORK , NOT CONNECTED TO INTERNET but it must be I`m receiving internet radio, the time set itself through the internet and the unit obtains more track/album info when "search online" is selected, if it wasn`t connected to internet, surely the unit would state then that it is not connected.

This has nothing to do with the fix last year as my set has always shown this message, and tried my patience when I first set the unit up, as I kept trying and trying.

Could be that Sony had plans for more software updates and support for the Gigajuke when first released but didn`t sell as many sets as predicted (probably due to price), therefor giving up on the idea.

I think the Gigajuke main unit using WEP internet secruity, but the client being able to use WEP/WPA is a bit poor, I recently acquired a Virgin superhub and thats only supports WPA. Luckily though the superhub can have two guest networks, so setting up another guest WEP network was the only option. This could be the problem people are having when switching to BT superhub or other modem/routers.

I still think the Gigajuke is a good bit of kit, not seeing the screen from the sofa was annoying but the option of connecting the Gigajuke to the TV sorted that out.

Hopefully someone may be able to explain the NOT CONNECTED issue soon ???

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

jameson12 — Wed, 18 Jan 2012 23:22:00 GMT

I have a NAS-S55HDe and have no wireless connection for a while now. When i go through the manual setup and search for my wifi network, it only searches for about 1 second and then stops without finding anything. Previously it would have found my network and several others nearby.

Anyone have this problem and have a fix?

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

rachand22 — Sun, 05 Feb 2012 12:42:54 GMT

Had the NAS-S55HDE and two repeater units since they first appeared in the shops. Initially very pleased but soon discovered that the internet access for radio stations severely limited. Other than that it has gone well....until a few months a go when, suddenly, there is no internet connection. There certainly used to be and I certainly checked it regularly in case there was an update to the firmware. I've not seen one in two years, though.

I've tried quite a few things including plugging directly in to the router and, for a short time disabling the WAP 2K. Still nothing. Around the house it radiates well and connects to my two Sony repeater boxes as well as the router. I use a Develo mains Ethernet system and not the Sony wireless system which was slow and sporadic. The NAS is now hard wired. As an aside, the Develo kit works well serving my LED TV, Blueray player and PVR box - all of which demand 300Mb connection to the internet. On the Wlan side, which is where the Sony repeater boxes connect, there are consistent problems with connections being dropped. I strongly suspect the Sony devices as all the laptops and iTouch devices always work.

I'd really like to get to the bottom of this internet connection problem. I am very surprised at Sony's reaction to this; a company of its standing should be doing better, really attacking it and meeting customer expectations.

I suspect that they have succumbed to being a legend ........in their own minds. Note I've bought all Samsung kit since buying the Sony.

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

simonjash — Wed, 08 Feb 2012 13:00:06 GMT

I have sent messages to

STARTTHECAR and SPECIALIST-CONVERGENCE both I belive work for sony and monitor this forum.

I suggest you all do the same telling them politly what you believe to be a failing of SOny to support the end user of thier products.

Inundate them with messages until they get the picture - its easy just go to the messaging facility and type in thier name and the search facility wil find them.

Its time to get them in on the action and then hopefully they will contact those who fiddle with the Knobs and fix the problems that they created by shutting down a server in Japan in October 2011.

START NAGGING DAILY !!!!!!

Look for any participants who work for Sony and nag them all.

Regards

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

shayaway — Thu, 09 Feb 2012 15:40:22 GMT

My problem has disappeared as mysteriously as it first appeared - The unit would not switch off becaused it performed >>Automatic Analysis continously. This was resolved by selecting >>Settings>>System Setting>> Standby Mode>>Standard (power save)....I had never selected >>Quick Start at any time, I can now access Gracenote data although a bit shaky with dropouts on occasions.

Message was edited by: shayaway

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

shayaway — Thu, 09 Feb 2012 15:41:17 GMT

I have had this problem since last October and have been strung along by Sony ever since.

I cannot access the internet wirelessly or wired for Gracenote data nor software updates. Also I cannot switch the unit off as it remains in a suspended state with the blue light pulsing.

It appears they cannot identify the bug and offer a solution or maybe they just couldn't give a s**t about their customers - yes the same people who pay their salaries.

Message was edited by: shayaway

GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

annapie35 — Fri, 04 Jan 2013 13:07:34 GMT

Hi Simon

You have another unhappy GigaJuke owner + 2 receivers to add to your list. Like the others on this thread. I have two strong wireless networks running near ro the NAS-S55HDE, neither of which it picks up when I try to link the unit to the Internet.

I recently bought a SMP-N200, which has no problem finding the 3 wireless networks (inc the GigaJuke) in the the house.

I note that there are no firmware updates on the site. Also they do not include the full manual to download. It looks as if Sony may have washed their hands with the Gigajuke system, which is disappointing, since it's an expensive piece of kit and I've always regarded Sony as a premium supplier as far as its products and sevices are concerned.

Andy

Message was edited by: annapie35

Re: GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

claretant — Sun, 20 Jan 2013 11:58:37 GMT

Hi,

Same again for me.

I have a NAS-S55HDE and it loses it's connection around once evry 12 months. The instructions are so complex you need a degree in IT to get it connected again.

I have to spend money getting an IT expert in to re connect.

Re: GIGAJUKE NAS - S55HDE NO WIRELESS OR WIRED CONNECTION TO THE INTERNET

Daiharder — Sun, 17 Dec 2017 11:09:28 GMT

You need to make sure that the host unit is switched to Network at all times. Do a master reset of the client and ensure that the subnet mask is appropriately configured to accept new fibre broadband parameters. Sony Customer Care UK were fantastic although there is an English speaking guy at their Italian service desk (Salvatore?) who will talk you through it. You have to get your hands dirty but it's worth it. I've now got full DAB radio functionality after being stuck with 365 rubbish.