topic vtuner setup for MX750Ni in Hi-fi Systems

vtuner setup for MX750Ni

harkers — Mon, 15 Nov 2010 20:30:51 GMT

Hi. I have just set up my new MX750Ni on my network and can stream music from my Twonky NAS. However, when I try to use the Music Services option I select VTuner but receive a "Cannot Connect" message. Also the manual tells me to scroll down on the Music Services menu to see the registration code but this does not show as an option.

Any suggestions?

Thanks

Harkers

vtuner setup for MX750Ni

myplacean — Tue, 09 Nov 2010 22:44:10 GMT

have you manage to solve this problem i have exactly the same issue, i cannt either get the registration code

thks

vtuner setup for MX750Ni

harkers — Wed, 10 Nov 2010 17:20:23 GMT

no I'm afraid not. I looked at how my Twonky dnla server was setup with vtuner and you do need the code to register and it seems that onkyo, yamaha etc all have their own vtuner portals so I'm guessing their should be something similar for sony - but I am only guessing! Looks like we'll have to wait for a firmware upgrade from Sony (I'll not be holding my breath....)

harkers

vtuner setup for MX750Ni

Amy2010 — Wed, 10 Nov 2010 23:04:18 GMT

Exact same problem for me to initially I did connect to the music services but when I switched it off and back on again I have since not been able to connect to the music services although I can connect to my windows media player. I dont know whether its a technical fault with my Hi fi or if its a problem with the Vtuner server but Im not happy that it doesnt work though.

vtuner setup for MX750Ni

JebMan — Sat, 13 Nov 2010 13:50:09 GMT

Same problem here in NL.

20% down time with the cannot connect message.

Can't access the portal sony.net/audio/musicservices from where it all should be possible to manage your settings.

Sony Netherlands told me by phone that last week this website was planned to come online but I noticed it hasn't.

For me it its disappointing, when I bought the radio I thought it is an ordinary internetradio but now it seems that we are depended of the stations Sony is selecting for us and we are depended of the stability and support from Sony for this portal.

Hopefully it is a matter of time for us as early adapters...

vtuner setup for MX750Ni

myplacean — Sun, 14 Nov 2010 21:00:01 GMT

I think that the Vtuner portal os off most of the time, it is not a techical problem with the stereo. Anyway Sony is selling a feature that is not working at all and I am paying for a expensive hifi to get a not working internet radio feature......

I am not happy at all with this..... I cant either get the code ...

vtuner setup for MX750Ni

harkers — Mon, 15 Nov 2010 20:29:40 GMT

Come on Sony! If this small selection of postings here represents the disappointment your customers are feeling about this product then please have the decency to post a response explaining the situation other wise your "customer forum" will have as little credibility as your ability to implement an internet radio feature.

You can also look into why the mp3 tags from my DNLA compliant NAS are all displayed as "unknown" on this device but display perfectly well on all other hardware and software media players I care to use. If there is something I spend time on it is setting up my tags correctly so it shouldn't have a problem reading basic tags such as artist name!

For anyone who is interested, Sony have got an iphone app that you can use to control your MX750. It is pretty basic but you can choose a track (I can't skip to next track when playing all tracks from Twonky however) and control the volume and see the album art for the currently playing track. Search for Sony Network audio remote.

I'm not sure why I am promoting this but it distracted me momentarily from the vtuner issue! 😉

vtuner setup for MX750Ni

Fefber — Tue, 16 Nov 2010 19:28:16 GMT

My problem with vTuner is that many WMA streams are missing in service list. I compared this list

http://vtuner.com/setupapp/guide/asp/BrowseStations/startpage.asp

and I noticed that I get MP3 streams but almost all WMA streams are missing.

I don't know if the problem is with my system or vTuner servers.

Help ?

vtuner setup for MX750Ni

Thalamus. — Tue, 16 Nov 2010 19:55:10 GMT

Hi all,

it doesn't appear as though anyone has an answer to your problems..:smileyconfused:

Other than checking your network connections all I can suggest is that you all contact either your local retailer or Sony support for assistance - CMT-MX750NI support

vtuner setup for MX750Ni

Grahamjohnson10 — Sun, 21 Nov 2010 13:54:06 GMT

I have the same problem, I just can't get any internet radio. All I get is a message saying "No Services".

vtuner setup for MX750Ni

grjohns24 — Wed, 15 Dec 2010 14:59:46 GMT

I'm now on my 2nd MX750Ni after the first one refused to connect to Music Services and V Tuner. The replacement conected first time, but what a let down V Tuner is mainly because there is no access to any Listen Again material from the BBC etc.

This was one of the crucial factors in me buying this item. After speaking to Technical support they advised me to try and 'manually tune' the station!

Gave up on that idea, however it seems that there are different levels of access to V Tuner and it looks like Sony have pitched in at a level which denies us access to Listen Again services and podcasts etc. After contacting Reevo Technical Help (which also uses V Tuner portal) regarding an issue on my other internet radio this all came to light.

So come on Sony we've all bought a fairly high priced piece of kit, which is only running on 3 cylinders at the moment. Sort it out please!

vtuner setup for MX750Ni

JebMan — Sat, 18 Dec 2010 14:53:46 GMT

I did contact the national Sony distributor. They are familiair with the issue and it is work in progress. Several weeks later the same guy from the servicedesk gave me some weeks ago a call that they are still waiting for a solution.

So what we already figured out, there is nothing wrong with our radios or our settings but Sony isn't delivering the (music)service we've bought.

@thalamus it is not the consumers who need assistance but Sony, btw are you an employe from Sony or paid by Sony?

vtuner setup for MX750Ni

Macker1974 — Fri, 31 Dec 2010 10:02:40 GMT

Hi, I just bought an MX750Ni on Wednesday and it set up perfectly fine. All you need is the SSID code and password key off your modem. Once it connects with correct codes the first time it will always connect (once your wi-fi is on). If that is not working it must be a fault. Hope you get going. Happy New Year.

vtuner setup for MX750Ni

patriick123 — Wed, 05 Jan 2011 14:18:33 GMT

hi harkers just wondering did you ever solve you question about manually tuning on your mx750ni

vtuner setup for MX750Ni

misslisz — Sun, 20 Feb 2011 17:52:16 GMT

Hi,

I've just come across this posting looking for help with another issue related to this system - seems it's not as good in reality as it looks in the spec..! My issue is with the radio. I initally had it tuned into BBC6Music on DAB and it was working fine but when I tried to tune in another radio station it couldn't register it - even though I can get the same station on another DAB radio in the same room!! I went back to the original station (and also tried other BBC stations) which worked but were very crackly. Now they've just all stopped altogether and when I try to autoscan them, it doesn't respond at all!

Has anyone experienced anything similar and can offer any help?

Thanks!

PS I've just tried the vtuner and it works...for now... Hope those having problems are managing to sort them.

Re: vtuner setup for MX750Ni

benbtych — Mon, 08 Jul 2013 19:19:53 GMT

Hi,

I've had the exact same issue here with a band new CMT-G2BNIP.

The tuner could see the entries "Presets" and "vTuner", but then when trying to select either, got the message "cannot connect".

After spending a whole weekend trying to figure out what went wrong, I logged into my DSL Router and changed the DNS servers (had OpenDNS on) and reverted to my ISP's defaults.

And.... My expensive internet radio goes again

I filled a report to OpenDNS earlier today.

Hope this can help anyone facing the same annoyance

Cheers,

Ben

Re: vtuner setup for MX750Ni

wilsonmfw — Tue, 09 Sep 2014 14:53:51 GMT

Hi, I had Vtuner access up and till a software update last Saturday 8th September. Since update no access. Sony told me to do a reset on my STR - DN1040 but all that achieved was to lose all my presets! Still no Vtuner service and Sony are rather lacking in their ability to address the problem or even at owning up to the fact there is one! When I sent them an email initially was told server maintenance, please try again in 24 hours! Service status message on site stated no scheduled maintenance. Bit of a law unto themselves Sony!

Re: vtuner setup for MX750Ni

Anonymous — Tue, 09 Sep 2014 15:37:00 GMT

Hi there

Just to let you all know, I have reported the issues to Sony in the hopes that they can shed some light into whats going on.

Another thread has started, and I hope to use it as a master thread - as its effecting multiple devices (and too many threads just do my head in). Any information that I receive, ill post it below:

http://community.sony.co.uk/t5/hi-fi-systems/vtuner-not-working/td-p/1755913

Cheers

Re: vtuner setup for MX750Ni

DrakesDrum — Sun, 14 Sep 2014 08:03:06 GMT

Me too! I get "Not Available" Sony help (in Egypt!) do not appear to be able to advise a solution. My IP says all is well at their end. What is going on?

Re: vtuner setup for MX750Ni

DrakesDrum — Sun, 14 Sep 2014 08:10:13 GMT

Hi I have tried the support twice and have received email - recommending reset, and a further email saying that Sony are "Looking into it"