topic Re: Apple Mac compatibility with Content Transfer in Portable Audio

Apple Mac compatibility with Content Transfer

munich30 — Mon, 04 Nov 2019 19:07:40 GMT

I have been advised by Sony that Content Transfer will not operate on the latest IOS 10.15 Upgrade (Catalina). Without this my new Walkman WS413 is useless. Great product but no use on Apple products if Sony do not update their software. When I asked, Sony were unable to give any indication of if or when it would be upgraded

Re: Apple Mac compatibility with Content Transfer

Sean_Mc — Wed, 06 Nov 2019 17:02:52 GMT

Hi there,

Welcome to the Sony Community.

I would recommend you get in touch with the Sony Support team here who will be able to advise you further on this.

Best wishes,

Sean

Re: Apple Mac compatibility with Content Transfer

munich30 — Wed, 06 Nov 2019 20:02:38 GMT

Hi

Further to your email recommending that I speak to Sony support.

I have been in touch with the support team by phone and by email (I have a reference number if you would like it). However the response I received was that I should watch the website for any software updates. The Sony support team were unable to advise when or if an update would be forthcoming. For a change that was advertised well in advance I find this completely unacceptable - particularly for a product that is still being sold in stores and advertised at compatible with Apple.

I hope that you can assist in an early resolution or at least advise Apple users not to buy these Sony products as they are not compatible. A shame because I think that it is a great Sony product (this is my second one).

Kind regards

Stephen Land

Sent from my iPad

Re: Apple Mac compatibility with Content Transfer

munich30 — Tue, 12 Nov 2019 09:06:11 GMT

Hi Moderator

i am still awaiting a response to my email of last Wednesday. I have not seen anything new on the Sony Support page that would resolve the Content Transfer Compatibility issue with Apple Mac.

your assistance is appreciated

munich30 -

Re: Apple Mac compatibility with Content Transfer

The_Black_Rose — Thu, 14 Nov 2019 16:42:31 GMT

Hi Munich30,

The macOs catalina was announced just a few weeks ago, while the latest update to content transfer was back in 2018. I'm pretty sure it's not going to be compatible.

I've found a link to download the Sony support app: https://www.sony-asia.com/electronics/support/articles/00204426, it notifies me whenever there's a new update or article that was released.

Cheers,
The_Black_Rose

Re: Apple Mac compatibility with Content Transfer

munich30 — Fri, 15 Nov 2019 09:10:32 GMT

Thanks. I agree that the current Sony support does not help with Mac iOS Catalina. Thanks for the link and hopefully Sony will provide an update - shame that it is taking so long when Sony had plenty of prior warning.

Munich 30

Sent from my iPad

Re: Apple Mac compatibility with Content Transfer

The_Black_Rose — Fri, 15 Nov 2019 11:01:14 GMT

Hi Munich30,

I believe releasing new versions of a computer software takes long time. So, I hope Sony releases a new version soon.

Cheers,
The_Black_Rose

Re: Apple Mac compatibility with Content Transfer

jjabbour01 — Mon, 30 Dec 2019 21:34:49 GMT

Hey, not sure if you resolved this, but I was also upset content transfer didn't work with Catalina. But I was able to drag and drop. I can't create playlists, but I just use the bookmark lists. Did that work for you?

Re: Apple Mac compatibility with Content Transfer

munich30 — Tue, 31 Dec 2019 07:18:31 GMT

Hi

I have still not solved the problem and despite many discussions with Sony they have not been helpful at all and given no commitment to solving the problems with content transfer. Therefore very interested in your solution. I’m not tech savvy so could you please provide more details on how you drag and drop ?

Many thanks

Munich30

Sent from my iPad

Re: Apple Mac compatibility with Content Transfer

RahimElkishky — Tue, 31 Dec 2019 16:58:04 GMT

Connect your walkman, open finder, find the walkman in left pane, click on music folder, select songs from itunes (or any other music app). Drag and drop your selected songs into the music folder.

Re: Apple Mac compatibility with Content Transfer

munich30 — Sat, 04 Jan 2020 19:28:21 GMT

Hi

Thanks for that. It worked so I am very grateful for your assistance. Hopefully Sony will update content Transfer so that we can use all the facilities but in the meantime your solution is very useful.

Many thanks

Re: Apple Mac compatibility with Content Transfer

trrisberg — Sun, 12 Jan 2020 16:34:01 GMT

Hello!

I found an app that works well as a replacement to Content Transfer. You can find it in the Apple App Store. It is call Export For iTunes. Even though iTunes no longer exists, the app works well.

I hope this helps!

Tom

Re: Apple Mac compatibility with Content Transfer

munich30 — Mon, 13 Jan 2020 15:56:27 GMT

Thanks Tom. Your assistance is much appreciated and far better than the Sony advice!

Sent from my iPad

Re: Apple Mac compatibility with Content Transfer

trrisberg — Tue, 14 Jan 2020 12:07:03 GMT

I am happy to help out! Like others, I found Sony’s assistance to be totally inadequate.

Sent from my iPad...

Have a wonderful & blessed day!

Tom Risberg

Re: Apple Mac compatibility with Content Transfer

eplmair — Sun, 26 Jan 2020 18:00:31 GMT

Does anyone have any advice about transferring playlists over? Export for Itunes creates duplicates, which is far from ideal for my 3000+ song everyday playlist. It may be a matter of tweaking with the settings for it, but any tips on moving playlists over now that Content Transfer is MIA would be appreciated.

Re: Apple Mac compatibility with Content Transfer

torihermione — Sat, 20 Jun 2020 16:08:30 GMT

Thank you, everyone. Just been tearing my hair out looking for a solution to bypass Content Transfer. It rendered a brand new player useless and was just about to send it back when I came across this thread.

Just trying 'Export for Itunes' now.

I did see the comment above on Playlists, and it certainly does that and albums etc. Hoping this works, but big kudos from me!!!

Re: Apple Mac compatibility with Content Transfer

torihermione — Sat, 20 Jun 2020 16:31:10 GMT

No answer to the duplication problem though 😞