topic Re: True wireless WF-1000XM3 - bad call quality in Portable Audio

True wireless WF-1000XM3 - bad call quality

lingerts — Tue, 27 Aug 2019 08:26:21 GMT

I really like my new earbuds, specially regarding sound quality...

But when It comes to call quality its terrible. Ivé tried reset both phone (Huawei P30 Pro) and earbuds, I've tried both with and without NC. I've also tried prioritize connection vs audio in the app.

This is my second pair with the same issue, I even updated the firmware that came this morning.

I tried the buds with my wifes iPhone, but the call quality was still bad.

I really really want these to work, any ideas?

Re: True wireless WF-1000XM3 - bad call quality

epidemais — Wed, 28 Aug 2019 14:16:55 GMT

I have the same issue - people often cannot hear me, I've not had a single phone call where people can actually hear me.

I tried recording myself using Audio Recorder on my phone and I had the same result too

Here's the link to my audio recording https://youtu.be/nYtZbasvQ4g

Re: True wireless WF-1000XM3 - bad call quality

ethunter — Wed, 28 Aug 2019 15:41:47 GMT

I second this issue. I just received my headphones and have had non-stop issues with calls in addition to quality issues listening from bluetooth on my Macbook and my phone. Confirmed I have all the latest Drivers and tested audio quality connections from solutions on the web.

I'm legitimately feeling like these need to be returned.

Re: True wireless WF-1000XM3 - bad call quality

lingerts — Fri, 30 Aug 2019 07:53:20 GMT

I really like these buds... but call quality is a dealbreaker for me.

The problem is, it seems that all earbuds who don't have the design of the earpods has bad call quality, due to the distance between mic and mouth. Maybe except from the Jabra, but I don't like the sound of them.

Argh... frustrated!

Re: True wireless WF-1000XM3 - bad call quality

BigSwede72 — Fri, 20 Sep 2019 11:56:46 GMT

Experiencing the same problems as you guys. I called Sony Support today and they kept asking me to repeat myself because they couldn't hear me when I was using their earbuds
They told me to return them so I did and received a new pair... can't say they were any better. Perhaps a little but still very bad. Everything else seems to be working great but the call quality (microphone) is utter crap, to that degree that it is useless. Going to return theses and take my money elsewhere it Sony does not solve this soon!
Using a Google Pixel 3 and I have updated the earbuds to 1.3.0. Tried factory reset and all other tricks.

Re: True wireless WF-1000XM3 - bad call quality

IamNic — Fri, 20 Sep 2019 15:22:01 GMT

Hey guys,

what happens if during calls you switch off NC? Does that improve the situation?

- Nic

Re: True wireless WF-1000XM3 - bad call quality

BigSwede72 — Mon, 23 Sep 2019 06:28:48 GMT

No noticeable difference for me anyway.

Returned mine last friday and recieved a new pair from the same shop (probably the same batch).

Haven't had time to evaluate them but first impressions is that they might be a little better but not sure yet.

Might just be wishful thinking ...or hearing

Re: True wireless WF-1000XM3 - bad call quality

Sigep161 — Wed, 25 Sep 2019 20:29:07 GMT

I have had mine for almost a week and find calls in a quiet office are ok. If I am in a public place, the person on the other end of the call hears “everything” louder than me. I was just on a business trip and it was impossible to use the ear buds in the airport due to horrible voice recognition. All the people I spoke with could hear was the background noise. Sony..... Please fix these are unuseable as earbuds marketed against Apple EarPods.

Re: True wireless WF-1000XM3 - bad call quality

BigSwede72 — Thu, 26 Sep 2019 06:57:25 GMT

Ain't gonna happen! Sony told me that the microphone is optimized for the NC function and will never be good at voice calls. Which is a load of crap considering the price of the earbuds! I'm returning mine.

Re: True wireless WF-1000XM3 - bad call quality

lingerts — Thu, 26 Sep 2019 07:29:39 GMT

I got a similar answer... "As the headphones are mainly suitable for music use, it is therefore within the specifications that external factors, such as a loud room can affect the function of the headphones"

This is to bad... I really like the sound of these, but I need to have a normal conversation with my clients over the phone.

The problem is that I haven't found any other buds that have the same audio quality and good mic. Maybe the Jabra, but they don't fit my ear.

Re: True wireless WF-1000XM3 - bad call quality

BigSwede72 — Thu, 26 Sep 2019 07:42:12 GMT

The "loud room" talk is just BS. I can't even have a working conversation in a quiet room. They are just plain awful.
I'm going to check out the Jaybird Tarah Pro. They are not true wireless but if their mic is better I think I'll go with them.

Re: True wireless WF-1000XM3 - bad call quality

Josef997 — Thu, 07 Nov 2019 18:59:11 GMT

Hello

Even with last update 1.3.7 still have the same issue I don't know one of the main purpose of using earbuds to make a phone call and my sound like robotic is there any hope it will he fixed next update or I should return them ?

Re: True wireless WF-1000XM3 - bad call quality

epidemais — Mon, 11 Nov 2019 12:59:44 GMT

If your wish is to use these headphones and make proper truly wireless
phone calls - then return them ASAP.

I've kept mine because of the awesome NC sound and music - but as a headset
they're absolutely pathetic. even a $5 wired headset is better than them.

And given that their pricetag is so high, Sony look like a bunch absolute
amateurs who have not even tested the most basic of functionality to their
overpriced headsets.

Pure amateurs.

Re: True wireless WF-1000XM3 - bad call quality

Josef997 — Tue, 12 Nov 2019 06:00:40 GMT

That very true and I prefer to keep them as you mentions there is an advantage for this ear buds its the sound quality the only main bad points if you want to make a phone call I see when I was testing it its very powerful catching all the sound which is not necessary to bring it to your microphone , I think its just need adjustment by software as they should fix this issue as much as they can, not sure why the ignore this important part.

Re: True wireless WF-1000XM3 - bad call quality

Daggerfall — Thu, 21 Nov 2019 20:08:57 GMT

Hi there,

the only problem is the quality even with the last firmware. People on the other side say they hear the bus passing but not me.

I don’t understand how this is possible in this price range.

I tested in iOS, Android everything...

Please, Please, please fix the call quality...

it’s a shame Sony. Really

Re: True wireless WF-1000XM3 - bad call quality

epidemais — Fri, 22 Nov 2019 04:09:49 GMT

I bought these because I refused to get the stupid looking Airpods.. I get so ***** as everyone with Airpods seem to have conversations anywhere, and doing anything..

Every time I've chosen Sony as a product I'm left with a sour taste 😐 I really do want to like Sony products..

They either need better engineers or better QA folks

Re: True wireless WF-1000XM3 - bad call quality

Josef997 — Fri, 22 Nov 2019 04:18:16 GMT

I sent mine to the service to check it they told me they will replace them and they will upgrade it to fix the robotic sound and mic issues in the next update as its mentioned in the email they sent, but there is no time dated for the update not sure when.

I will get mine today from sony and I will re-test it again.

Re: True wireless WF-1000XM3 - bad call quality

Daggerfall — Fri, 22 Nov 2019 17:28:25 GMT

Hi there. Any news? Did you try them??

Re: True wireless WF-1000XM3 - bad call quality

Josef997 — Fri, 22 Nov 2019 17:47:56 GMT

Yes the problem is same even with the replacement I got a refund and I bought Sennheiser till they update the software and fix this problem I want simple thing just to make a clear phone call

Re: True wireless WF-1000XM3 - bad call quality

Daggerfall — Fri, 22 Nov 2019 20:07:54 GMT

Did Sony, the agent, the store, who refunded you??

Sony told to leave it in a service repair, but from what i'm getting is going to happen.

And i' will be stuck with premium earbuds that i cannot use.