topic Re: sony community log on in General chat

sony community log on

almokdad — Sun, 29 Oct 2017 19:27:06 GMT

hi all.

i've not used the sony website for a good while , the begining of this weak i started logging on again. well first time i was signing on, i was asked to klick on this cptcha thing with pictures to verify that i'm not a robot. that was ok. but second time i had to do two of these captcha images. then three, now today i had to do about five!!!! i know i did it right the first time :).

anyone else having this issue or knows why so??

many thanks

Re: sony community log on

cass_n — Mon, 30 Oct 2017 10:55:24 GMT

Hi @almokdad,

We’ve increased our security settings to prevent from possible cyber attacks - hence the multiple captcha prompts.

Cheers,

Re: sony community log on

MartinRigs — Mon, 30 Oct 2017 14:44:04 GMT

I did it up to two, but I have other kind of problem.

I tried to log in on Croatian page, but I was pushed to the Dutch site all the time.

At the end, I was forced to open another account on Croatian page to be able to login, as I don't see a benefit using Dutch site.

Another login related thing. When I put my user/password, there is no robot check, then I got a warning message as I forgot to confirm that I am not a robot.

Re: sony community log on

almokdad — Mon, 30 Oct 2017 15:29:24 GMT

Hi cass- n

Many thanks for your reply

Sure security is good, the problem is having to do the verify more than twice and having to re enter my password each time.

Still thank you at least I know its all good

Re: sony community log on

cass_n — Mon, 30 Oct 2017 15:50:28 GMT

Hi @MartinRigs,

"I tried to log in on Croatian page, but I was pushed to the Dutch site all the time."

If you were using a Dutch account to login, then this is expected behaviour. So if you want to use the Croatian community, creating a Croatian login (as you have done) is the best action to take.

"When I put my user/password, there is no robot check, then I got a warning message as I forgot to confirm that I am not a robot."

This is also expected behaviour, as the robot check is an additional security measure.

Cheers,
C

Re: sony community log on

Kuschelmonschter — Thu, 02 Nov 2017 07:51:16 GMT

Here is what I have to do with a foreign (Austrian) account to log into the British community:

(1) enter mail and password > Sign in
(2) enter mail and password > I'm not a robot > Sign in
(3) (sometimes I get up to 3 captcha images here)
(4) select "Go to Austria MySony site" (if I chose to stay on UK, I won't get logged in)
(5) enter mail and password > Ich bin kein Roboter > Anmeldung
(6) (sometimes I get up to 3 captcha images here again)

This is totally insane, especially for non-British accounts. And it hurts even more on a mobile device. It takes me minutes to log into the British community.

Re: sony community log on

almokdad — Tue, 07 Nov 2017 20:53:48 GMT

Kuschelmonschter that's harsh. i know how frustrating it is having to input passward more then twice, i hope someone will have an answer for you.....

talking of the mobile device, mine is a very modern android , 2.7 ghz octa core processor, yet only on the sony site it will not display images in photo gallery unless i choose an image and click on view original.

things have changed here today though, so it might be different tomorrow ??

Re: sony community log on

Kuschelmonschter — Wed, 08 Nov 2017 06:46:43 GMT

I found a good solution thanks to @Peter_S.. The problems start when switching the domain. What I did not know was that all community forums seem to be accessible via all domains. So I switched all my Sony community bookmarks to .at (even for the British forums). This way I stay logged in and never have to log in twice anymore.