topic Re: Logging into MySony in General chat

Logging into MySony

GarryWASCP — Fri, 02 Jun 2017 10:49:57 GMT

Can anybody tell me how to reset my MySony account? I have two home email addresses and everytime I try to log into MySony I get "A Technical error has ocurred - please try again later" This has gone on for weeks. I have had to use a work email address to create a account just to log in and post this message but I need to go back to my personal email addresses to log into MySony. Thank you

Re: Logging into MySony

Anonymous — Fri, 02 Jun 2017 10:53:14 GMT

Hi @GarryWASCP

Try clearing the browsers cache and cookies - this is normally the cause of such issues. If that still fails, can you try using the Google Chrome browser instead?

Cheers

Re: Logging into MySony

GarryWASCP — Mon, 12 Jun 2017 15:33:34 GMT

hello, thanks for your replies - I've tried it from multiple computers so it's not a caching issue and also using Chrome but I still get "A technical error has occurred please try again later"

I'm still trying to reset my password on my original, non-work account but without success

Re: Logging into MySony

Anonymous — Mon, 12 Jun 2017 18:36:18 GMT

Hi there

I have passed this onto Sony Support for them to resolve. They should contact you in the next couple of days.

Cheers