topic Experia screen !!!! cracked again in General chat

Experia screen !!!! cracked again

frank.oshea — Fri, 17 Jul 2015 17:04:18 GMT

Hi,

my newly new Sony Experia Z3 compact screen has cracked twice in 3 months.

My fitting a protective cover may have contributed as lots of reports on the internet on Experia screens cracking possibly due to overheating (just found out today - directed to them by Carphone Wharehouse).

The Experia Customer care phone support in Gateshead was totally unhelpful and when I mentioned the possibility of a product fault as indicated by many online reports she told me to go back to Carphones Warehouse

Does anyone in Sony actually care ?

Re: Experia screen !!!! cracked again

RonTee — Tue, 22 Dec 2015 12:31:46 GMT

In answer to your question,

Sony do not care one jot!!!

They hava product which is clearly faulty - My z3 compact has cracked 3 times within 12 months.

3rd time whilst sitting in my pocket!!!!

I shall be returning to Samsung where I had no such problems.

Can only advise you to never touch a Sony product ever again.......

Re: Experia screen !!!! cracked again

laslolikvidator — Tue, 23 Feb 2016 19:33:41 GMT

From my experience, I found out that Xperia screens are poorly designed and are prone to cracking pretty often.

My waterproof Xperia M2 Aqua screen stopped working when I pictured myself underwater,

but they said it was just a malfunction and fixed it fairly quick.

I didn't have any problem whatsoever with Sony customer service.

Re: Experia screen !!!! cracked again

Thalamus. — Tue, 23 Feb 2016 19:56:55 GMT

Hi all,

welcome to the Sony User Community Forum..

Xperia, like PlayStation, have there own dedicated community so could I suggest you post your questions there as you are more likely to get better assistance on the dedicated Xperia support forum..

Re: Experia screen !!!! cracked again

MatissN — Mon, 22 May 2017 07:59:42 GMT

I have to join the club, with self cracked screen. Model Z1 Experia. Used for 4 months

Re: Experia screen !!!! cracked again

galactiksoundslondon — Sat, 10 Jun 2017 15:32:22 GMT

Same