topic Re: Xperia 1 problem solving & tips in 1 Series

Xperia 1 problem solving & tips

Strampke — Tue, 30 Jul 2019 09:47:38 GMT

It is never fun to experience unexpected behaviour with one's device, here's a good guide in order to get you started in resolving the case at hand!

Where to look first

The Xperia Support app on your device should be your starting point. It offers you direct access to the User Guide, tests, suggestions, contact information and more
Xperia 1 user guide
Xperia 1 product documentation
Troubleshooting
General problem solving tips
FAQ
Xperia Support on Youtube
Don't forget to use the Search function.

Xperia 1 Tips

Personalise your device

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Global user based support forum, or my local support?

In order to be assisted with further troubleshooting, there are a few pointers which will help you receive help. For example, does your case concern something which is local to you? Since this is a Global user based support forum, the forum boards are best suited for assisting you with global questions - something which isn't specific only to you and your market.

Examples of local cases would be questions regarding a repair service, warranty terms, consumer laws, local campaigns and so forth. These types of questions are best suited for your Local support, as they are always well informed in regards to questions which concern your local market

If your case is not local, there are still a few steps which you may perform yourself prior to participating in a discussion on the forum. For example, do you suspect that a recently downloaded app could be the cause of the behaviour which you are experiencing? If so, then you may try rebooting your device in safe mode in order to see if a third party app could be to blame - as they are disabled while in safe mode (they are reenabled upon a normal reboot).Here's a video guide on how to reboot to safe mode, posted on our official Xperia Support Youtube ch....

If you suspect that the behaviour which you are experiencing may be due to the software, for example if the device is unresponsive, then you may try performing a software repair using Xperia Companion. However, please note that a software repair deletes all your local data and reinstalls completely new and fresh software, and thus you should make sure that you have made a backup using Xperia Companion prior to performing the repair and that the battery is charged to at least 80%.. Here's a video guide on performing a software repair.

Participating in discussions and being assisted on our Forum!

Up until now we have covered some general troubleshooting, but what if you experience something specific which you would like to discuss- or be assisted with? Prior to engaging in a thread or starting a new topic, you may try searching our Forum boards for any existing threads and discussions. As the Forum is Global and user based, chances are there already exists a topic for what you are about to ask - and many threads have solutions which will save you time. You may find the search feature by clicking here.

If you are unable to find a thread related to your concern, then it may be time to create a thread of your own! In order to make it easier for other users, moderators and Support staff to assist you, please do your best in order to describe what you are experiencing in as much detail as possible. It is not required by any means, but it may be good to ensure that the following criteria are mentioned in your post:

- Device model (usually found under Settings > About phone)
- Android version (usually found under Settings > About phone)
- What your concern is
- If applicable, step-by-step on how to replicate the behaviour
- What have you already tried in order to troubleshoot the behaviour?

Re: Xperia 1 problem solving & tips

Lord_viridis — Mon, 05 Aug 2019 10:53:10 GMT

What an excellent selection of help guides.

Pinning this for other users that it will help.

Re: Xperia 1 problem solving & tips

StegCon — Wed, 07 Aug 2019 12:49:59 GMT

My problem isn't above its to do with the Xperia 1 fingerprint I have 5 registered and can't scan my fingerprint I took my phone back got a replacement because they immediately seen the problem just for the problem to happen on new device it must be a software problem but when will this be getting fixed? Also could u mention I can do to stop this issue?

Re: Xperia 1 problem solving & tips

RottenFoxBreath — Wed, 07 Aug 2019 14:18:59 GMT

Or it may be a problem with your finger prints, or indeed the registering of multiple ones.

Use something like your thumb, and watch the icon on the screen, so where it moves to, you follow with your finger, so you gradually make up a full print, whereas if you just movie it around, you just make a mish mash which isn't identifiable in any way, as it's strange that it happened straight away on 2 seperate phones, so to me, it's an error on your part.

Re: Xperia 1 problem solving & tips

Gilgameshuk — Wed, 07 Aug 2019 18:35:25 GMT

Agreed

@RottenFoxBreath wrote:
Or it may be a problem with your finger prints, or indeed the registering of multiple ones.
Use something like your thumb, and watch the icon on the screen, so where it moves to, you follow with your finger, so you gradually make up a full print, whereas if you just movie it around, you just make a mish mash which isn't identifiable in any way, as it's strange that it happened straight away on 2 seperate phones, so to me, it's an error on your part.

Re: Xperia 1 problem solving & tips

Lutkis — Thu, 08 Aug 2019 08:59:29 GMT

It's got nothing to do with registering multiple fingers, dirty fingers, dirty sensor, the way you register your finger(s) etc.

It's got everything to do with the fact that Xperia 1's fingerprint scanner is by far the most unuseful and worst scanner I've (and multiple others) ever used!

I feel embarrassed for Sony to make such garbage to their flagship phone.

I've already given up on it and don't even try to waste my time trying to get it work and instead use a PIN code. I can't believe that in the year 2019 I have a smartphone that hasn't got any other way to open screen lock than typing a PIN code or swiping a pattern.

Re: Xperia 1 problem solving & tips

RottenFoxBreath — Thu, 08 Aug 2019 10:47:41 GMT

So going by your logic, then, surely it should be everyone who has an issue..

But they don't, so it's either the problem is the registering of the prints, or the prints.tehmselves, or a dirty sensor.

I personally have had a couple of errors, and that was before I registered it like the animation.

I've never had to enter a pin code cause I've got it wrong.

The only time I've had to enter a pin code was when I was trying out different cases, and unregistered fingers were on the sensor.

Re: Xperia 1 problem solving & tips

Lutkis — Fri, 09 Aug 2019 06:05:37 GMT

Well good for you. You must have a working one then.

I know I'm not the only one with this problem. If it would work as it did on my two previous Xperia's I wouldn't be here b*tching about it.

I wonder why they didn't add a face recognition like every other manufacturer does on their flagship phones.

It's these little things, bugs and unfinished or faulty softwares that push Sony users to the competitor.

Re: Xperia 1 problem solving & tips

RottenFoxBreath — Fri, 09 Aug 2019 07:25:36 GMT

Facial recognition is even less secure than a finger print, and more error prone.

As to going to the competition..the market has reached a saturation point with the likes of Samsung, and now huawei, who both seem to be releasing a phone every other month.

And advertising, with people believing they are getting the next holy grail of phones, until a month later, another Samsung flagship announcement..well thats how it seems.

Re: Xperia 1 problem solving & tips

Gilgameshuk — Fri, 09 Aug 2019 19:38:42 GMT

I agree on Fox, with this: Face unloick is unreliabkle-it may be more secure for some, however it has reliability issues. How many people have been locked out from an Apple phone due to this, is staggering.

Re: Xperia 1 problem solving & tips

Urrl — Thu, 15 Aug 2019 12:41:46 GMT

I used Xperia companion software repair for the overheating issue recording video at 60fps and looks like it worked. No more issues with overheating. In fact the auto focus hunting/speed seems to have improved also. At first I thought it was the most recent update that fixed it but some claim it was only for security reasons.

Re: Xperia 1 problem solving & tips

Buddy122 — Fri, 23 Aug 2019 18:02:12 GMT

(AKA Urrl)

Well, looks like the overheating problems came back and persisted; there was a camera overheating warning after 20 minutes in 60fps 1080p in safe mode. Phone was reset at least twice and Sony Companion software repair was unsuccessful. From what I hear of Sony's history with overheating phones I will probably choose to sell it. Had the phone since june 8. If it happens in safe mode Sony needs to do something...fast.

Re: Xperia 1 problem solving & tips

Thyfleshconsume — Mon, 04 Nov 2019 07:36:48 GMT

I have found a bug with "settings"->"system"->"gestures"->"smart call handling". If this function is enabled calls will play sounds of ringtone and notification at the same time. If this function is disabled everything is fine.

Hope Sony reads this.

Re: Xperia 1 problem solving & tips

o6S1D9e — Tue, 05 Nov 2019 03:02:36 GMT

I wish I had known that this phone was best suited for those who work indoors where it is cooler and darker to begin with. I cannot use my phone during the day in the Southern United States. It is just too hot for it to even be in your back pocket. If you work indoors and in a cooler climate you may like this phone. You cannot see the screens contents while outside on a sunny day unless you increase the screens brightness to %100. Even while using Cenima Pro I was left scratching my head in disbelief from not being able to see jack didly. Then you will get the notification that you will damage your screen with repeated use and likely receive the messege about your phone overheating.

Re: Xperia 1 problem solving & tips

o6S1D9e — Tue, 05 Nov 2019 03:08:33 GMT

@StegCon wrote:
My problem isn't above its to do with the Xperia 1 fingerprint I have 5 registered and can't scan my fingerprint I took my phone back got a replacement because they immediately seen the problem just for the problem to happen on new device it must be a software problem but when will this be getting fixed? Also could u mention I can do to stop this issue?

The fingerprint sensor is for the dogs. I have 4 registered prints and it seldomly works. I find that wiping it down to clean it, and rubbing my clean fingertip dry against my jeans and then placing my finger JUST RIGHT tends to have a better success rate.

Though overall I give up trying even after that technique becuase it fails more often than not regardless.

Has your new sensor responded any better?

Re: Xperia 1 problem solving & tips

Petercrossgates — Tue, 14 Jan 2020 18:16:56 GMT

Hi. Does anyone have problem with his microphone when switching from telephone to loudspeaker during a call. Mine doesn't work on loudspeaker. Can any one help me please? I'll try to contact Sony support centre tomorrow morning.

Re: Xperia 1 problem solving & tips

SonyXperia1user — Sat, 08 Feb 2020 10:19:41 GMT

Same problem here...

Re: Xperia 1 problem solving & tips

SonyXperia1user — Sat, 08 Feb 2020 10:29:52 GMT

Problem solved by resetting apps at settings>reset options>reset app preferences