topic Re: Xperia Neo V auto re-start continously in Other/General

Xperia Neo V auto re-start continously

Mon, 19 Dec 2011 08:09:32 GMT

Hi,

Before 2 months I brought Xperia Neo V, Now my phone restarts continously and I am not able to go to main menu. It restarts continously until the battery ends. Should I go for replacement or service. But I am not sure, if I go for service will the same problem will repeat again.

Re: Xperia Neo V auto re-start continously

Uliwooly — Mon, 19 Dec 2011 08:13:54 GMT

go to settings -> about phone -> which android version and build number do you have?

Re: Xperia Neo V auto re-start continously

Uliwooly — Mon, 19 Dec 2011 08:15:51 GMT

whatever you do, make sure you backup everything first

Settings -> privacy -> Back up my data and Automatic restore should be selected

and also

Use one of these links to download the

Backup & Restore app

http://forum.xda-developers.com/showthread.php?t=1193802

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apk

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apkor
http://www.mediafire.com/?1n07llajeaoo03y

How to install it

You need to

go to settings -> applications -> check unknown sources

download IO File Manager

https://market.android.com/details?id=org.openintents.filemanager&feature=search_result

download the backup & restore app, transfer it to your SD card, use OI file manager to find it -> tap on it -> install it

Contacts

just to play it safe sync your contacts w/ google if you haven't already

open your phonebook

press MENU button -> tap on Send Contacts -> select all -> send it to your email

on your computer

-> download the file -> go to your gmail -> click on contacts -> click on more actions -> on the drop down menu click on "import" -> choose the file -> and click import

Apps

Don't worry so much about backing up your apps

on your computer go to

market.android.com -> log in -> click on My Library -> and send all your apps to your phone

SMS/MMS

if you don't want to use the backup & restore app then

Install "backup SMS" to back up your SMS and MMS to your Gmail

https://market.android.com/details?id=com.zegoggles.smssync&feature=search_result

or your SMS use

"backup & restore SMS"

https://market.android.com/details?id=com.riteshsahu.SMSBackupRestore&feature=search_result

or for your MMS use "Save MMS"

https://market.android.com/details?id=com.schwimmer.android.mmsextract&feature=search_result

Call Logs

And for call logs this is great

https://market.android.com/details?id=com.yang.android.ansta

Re: Xperia Neo V auto re-start continously

Uliwooly — Mon, 19 Dec 2011 08:16:53 GMT

try to fix it with

Update Service (SEUS)

http://dl-www.sonyericsson.com/cws/download/1/110/61/1309763183/Update_Service_Setup-2.11.7.13.exe

Make sure that you mark the Correct & Helpful Answers

try w/o the SD and SIM cards

Re: Xperia Neo V auto re-start continously

Uliwooly — Mon, 19 Dec 2011 08:17:32 GMT

and also keep an eye on this thread

http://talk.sonyericsson.com/message/139245#139245

Re: Xperia Neo V auto re-start continously

Mon, 19 Dec 2011 08:21:16 GMT

Not able to go to main menu continuously restarting

Re: Xperia Neo V auto re-start continously

Mon, 19 Dec 2011 08:23:12 GMT

I tried without sim & sd card, but it doesn't work

Re: Xperia Neo V auto re-start continously

Uliwooly — Mon, 19 Dec 2011 08:25:14 GMT

did you repaired the software already?

Re: Xperia Neo V auto re-start continously

Mon, 19 Dec 2011 08:25:23 GMT

Android Version : 2.3.4
Build Version : 4.0.3A

Re: Xperia Neo V auto re-start continously

Mon, 19 Dec 2011 08:28:32 GMT

You mean software update

Re: Xperia Neo V auto re-start continously

Uliwooly — Mon, 19 Dec 2011 08:29:39 GMT

which one is it?

3.0.1.A.0.145

3.0.1.A.0.146

3.0.A.2.181

3.0.A.2.182

4.0.1.A.0.283

4.0.2.A.0.42

4.0.A.2.368

Re: Xperia Neo V auto re-start continously

Uliwooly — Mon, 19 Dec 2011 08:31:52 GMT

yes SEUS (update service) could either

1) update your phone

2) repair your phone

Re: Xperia Neo V auto re-start continously

Mon, 19 Dec 2011 08:32:01 GMT

I am not sure but I must be

4.0.1.A.0.283 I have one update pending

Re: Xperia Neo V auto re-start continously

Mon, 19 Dec 2011 08:36:56 GMT

I am trying to update through my pc but it restarts, I think I should go for repair

Re: Xperia Neo V auto re-start continously

Uliwooly — Mon, 19 Dec 2011 08:40:57 GMT

if you use Update Service the phone should be OFF

Re: Xperia Neo V auto re-start continously

Uliwooly — Mon, 19 Dec 2011 08:41:56 GMT

you can contact Sony Ericsson

http://www.sonyericsson.com/cws/common/contact?cc=gb&lc=en

Make sure you mark the Correct & Helpful Answers

but use Update Service, that doesn't need your phone to be on to be updated

Re: Xperia Neo V auto re-start continously

Mon, 19 Dec 2011 08:48:05 GMT

I will try with update first and then let you know the status

Re: Xperia Neo V auto re-start continously

Uliwooly — Mon, 19 Dec 2011 08:51:09 GMT

take the battery SD and SIM cards out, then press and hold the power button for 5 seconds, put the battery back on (only the battery) do NOT turn it on

run SEUS on your computer, you'll be prompt to connect your phone on safe mode

1st PRESS and hold the Back button DO NOT let go

2nd while holding the back button connect the USB cable do NOT release the back button

3rd wait still holding the back button

Re: Xperia Neo V auto re-start continously

britoyen — Thu, 12 Jul 2012 21:51:51 GMT

I found a temporary solution to the constant reboots xperia Neo V:
Install the app "wake lock" which prevents the processor from the phone into standby mode completely and thereby preventing a restart of the phone, which in my case the problem was I had my xperia Neo V.

the app can get into google the play, this is the direct link:

https://play.google.com/store/apps/details?id=eu.thedarken.wl&feature=search_result#?t=W251bGwsMSwxLDEsImV1LnRoZWRhcmtlbi53bCJd

Re: Xperia Neo V auto re-start continously

pitsgraft — Wed, 31 Oct 2012 14:17:52 GMT

Hi All,

I have just found a ridiculous answer to this problem it takes all the software upgrade, updates, mSD swapping to various brand, speed and capacity. 1 month device testing evaluation at SONY SUPPORTR CENTER INDONESIA and 1 month signal checking again at SONY SUPPORT CENTER INDONESIA... In the end of the day they just swapped the BATTERY with a NEW one and "whoa" it solves the restarting problem..had it for 1 month with new battery no restarting problems anymore...

to all just ask for a new battery trust me it works fine (restarting issue)...