topic Re: why i cant change my screen lock. in Other/General

why i cant change my screen lock.

Cheng — Sun, 12 May 2013 20:04:54 GMT

Re: why i cant change my screen lock.

Uliwooly — Sun, 12 May 2013 20:08:20 GMT

that's odd, set a pattern lock > then remove it > restart your phone and try again.

Also make sure that you do NOT have any of this apps

task killers

task managers

antivirus

battery apps

ram apps

booster apps

remember if you another lockscreen app it might be creating this issue.

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Re: why i cant change my screen lock.

Cheng — Sun, 12 May 2013 20:09:32 GMT

thank you

Re: why i cant change my screen lock.

Uliwooly — Sun, 12 May 2013 20:12:53 GMT

if you still have issues, you could always repair your phone

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

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Re: why i cant change my screen lock.

Cheng — Sun, 12 May 2013 20:13:39 GMT

but how can i remove the pattern lock... i have set a one already and each time i click on it, it ask me to set one again

Re: why i cant change my screen lock.

Uliwooly — Sun, 12 May 2013 20:17:56 GMT

that's quite odd, do you have a SIM lock? if you do remove it, if nothing works, then backup your phone and repair it with SUS

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Re: why i cant change my screen lock.

Cheng — Sun, 12 May 2013 20:31:35 GMT

OMG... it now lock my phone and i need to get PUK code, what can i do .... i bought this phone from the sony website.

Re: why i cant change my screen lock.

Uliwooly — Sun, 12 May 2013 20:33:46 GMT

in some countries even SIM free phones are network locked, PUK codes are only for Carriers/networks, so you have contact them to unlock your phone

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Re: why i cant change my screen lock.

Cheng — Sun, 12 May 2013 20:35:42 GMT

the sim network company?

Re: why i cant change my screen lock.

HussainQuadri — Sun, 12 May 2013 20:36:44 GMT

I think you need to deactivate any andministrator apps (Settings - Security - Device Administrators - untick all).

Oh and hold down power and volume up button for ten seconds, remove SIM then reboot to get pass SIM lock.

Re: why i cant change my screen lock.

Cheng — Sun, 12 May 2013 20:38:10 GMT

i dont have any administrator apps...

Re: why i cant change my screen lock.

Cheng — Sun, 12 May 2013 20:41:51 GMT

the screen lock still cant change

Re: why i cant change my screen lock.

Uliwooly — Sun, 12 May 2013 20:42:09 GMT

lets try this

remove the SIM card > restart your phone > do NOT put the SIM card back in, do you have access to your phone, if you do, back up everything and then repair it with SUS.

and yes the PUK is from the SIM card's network

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Re: why i cant change my screen lock.

Cheng — Sun, 12 May 2013 20:45:54 GMT

SUS?

is ok now, i got the puk code from them

Re: why i cant change my screen lock.

Uliwooly — Sun, 12 May 2013 20:51:46 GMT

Excellent, I would still repair the phone if I was you, you don't have to but it doesn't hurt

Re: why i cant change my screen lock.

Cheng — Sun, 12 May 2013 20:52:46 GMT

how to repair it?

Re: why i cant change my screen lock.

Cheng — Sun, 12 May 2013 20:56:38 GMT

i dont know what is SUS

Re: why i cant change my screen lock.

Uliwooly — Sun, 12 May 2013 20:56:45 GMT

install SUS on your PC > restart your PC > run SUS > turn off your phone > follow the steps, voila, done

Don't forget to mark the Correct Answers & Helpful Answers

Re: why i cant change my screen lock.

Uliwooly — Sun, 12 May 2013 20:57:15 GMT

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers