topic Re: Turning Off, instead Phone Restarts in Other/General

Turning Off, instead Phone Restarts

eljunpacomios — Fri, 22 Feb 2013 02:04:38 GMT

My phone has the 6.1.1.B.1.10 ICS update.

Why is it that when I turn my phone off, the phone restarts by itself? The phone turns

off successfully immediately after every restart.

I want to turn my phone off for a period, say 5 minutes, to clear up memory.

It is irritating. This happens all the time.

Please advise.

Thanks,

Eljun

Re: Turning Off, instead Phone Restarts

Sam — Tue, 26 Feb 2013 03:34:58 GMT

Please try running a repair/update:

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection steps

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Re: Turning Off, instead Phone Restarts

eljunpacomios — Tue, 26 Feb 2013 04:05:13 GMT

Hi Sam,

Thanks for the response.

I already did an Sony Update Service and reinstalled the latest available

software for my phone,

In this case, ICS build 6.1.1.B.1.10.

I am not sure if the repair will solve the problem because it will only REINSTALL
what I've already installed and installed over and over again but has not been able

to solve my problem.

What does repair does anyway? Will it target specific issues on my Xperia Go?

Please advise.

Thanks,

Eljun

Re: Turning Off, instead Phone Restarts

Sam — Tue, 26 Feb 2013 04:12:28 GMT

Basically it reinstalls the operating system. Much like on a PC this can be done if there are corrupt or missing files in the OS itself causing issues.

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Re: Turning Off, instead Phone Restarts

eljunpacomios — Tue, 26 Feb 2013 04:18:22 GMT

Hi Sam,

What could be wrong?

If reinstalling the Operating System does not solve this irritating

problem, what can I do?

TIA

Re: Turning Off, instead Phone Restarts

fweddie — Tue, 26 Feb 2013 04:29:24 GMT

Do you have any apps that you have moved to internal storage? I ask this because I had the same problem until I moved all apps back to the phone. prior to that i tried factory reset etc... even had the phone replaced just to see the problem reappear after moving some apps to internal storage. moving them back to the phone solved the problem.

Re: Turning Off, instead Phone Restarts

eljunpacomios — Tue, 26 Feb 2013 04:32:52 GMT

This should be a solution.

All of my installed apps are moved to my Internal Storage.

Let me try this and I will get back to this forum once I do fweddie solution.

Thanks

Re: Turning Off, instead Phone Restarts

eljunpacomios — Tue, 26 Feb 2013 04:37:51 GMT

Hi fweddie

It WORKS! So far so good. I'll get back when I experience it again but it worked for me.

Good job! Hehehe.

Re: Turning Off, instead Phone Restarts

fweddie — Tue, 26 Feb 2013 04:47:49 GMT

No prblem glad i could help.:smileycool:

Re: Turning Off, instead Phone Restarts

eljunpacomios — Tue, 26 Feb 2013 05:31:23 GMT

Yup. Thanks a lot.

Do you know why this thing occur?

In my opinion, restarting when turning the phone off should not

happen even when apps are moved to the internal storage.