topic Re: Xperia arc S, locked in Other/General

Xperia arc S, locked

karim97 — Fri, 19 Oct 2012 16:11:23 GMT

Hi, my cousin was playing around with my phone and tried to unlock it using random passwords. The phone showed that she had typed in wrong passwords 20 times and then it asked me for my hint questions. Unfortunately I had forgotton the answers so now my phone is locked. Please does anyone know how to unlock it??? Thank you

Re: Xperia arc S, locked

ArcSBlack — Fri, 19 Oct 2012 16:55:25 GMT

The only option you have is SUS. You will lose, however all your data since you don't have access to the 'back up' option. Only your contacts are saved from your google account...

Re: Xperia arc S, locked

karim97 — Fri, 19 Oct 2012 23:04:57 GMT

Hi, thanks for your reply. I installed pc companion on my pc, went to the repair phone option and it installed Android 4.0. However, it still asked for the security question, so is still locked.

Re: Xperia arc S, locked

karim97 — Fri, 19 Oct 2012 23:06:43 GMT

By doing that have I performed SUS???

Re: Xperia arc S, locked

Uliwooly — Fri, 19 Oct 2012 23:28:10 GMT

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

for future reference

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Xperia arc S, locked

karim97 — Mon, 22 Oct 2012 16:06:47 GMT

FANTASTIC!! I used the first link and Xperia is now UNLOCKED!!! Thank you for your help

Re: Xperia arc S, locked

karim97 — Mon, 22 Oct 2012 16:10:23 GMT

Thank you so much for your answer...phone is now unlocked!!:smileylaugh: