topic Re: Problem in incoming calls in M Series

Problem in incoming calls

XperiaM4 — Wed, 17 Jun 2015 03:42:04 GMT

My Xperia M4 Dual ringtone doesnt ring incoming calls. Speaker works fine when I listen music. And sim 1 keeps rejecting calls.
If there is anything Sony can do, please resolve.

Re: Problem in incoming calls

SophiaW — Wed, 17 Jun 2015 03:45:53 GMT

Hi XperiaM4, welcome to the community!

I advise running a software repair on your handset as this is very likely to resolve the issue as it removes & re-installs the operating system of the device.

To do this you just need access to a computer with an internet connection.
You will need to download either PC Companion or Bridge for Mac.

Note: a software repair will delete all user data, to back up your phone:

using PC Companion
1. Go to Support to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.
(Exactly what contents will be backed up may differ depending on phone model.
You can view detailed information about this as you follow the steps in the Backup & Restore wizard).

using Bridge for Mac
1. Launch Bridge For MAC.
2. Select "Back up your Xperia device".
3. Select the data you wish to back up from your device (the windows can be expanded for more detail as below; then select "Next".
4. The backup will now be in process, do not disconnect the phone while this runs.

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins

I do hope this helps, please keep us updated.

Re: Problem in incoming calls

XperiaM4 — Wed, 17 Jun 2015 16:31:38 GMT

Ringtones are working now!
I changed the sim cards.
But cant make separate ringtones.

Re: Problem in incoming calls

SophiaW — Thu, 18 Jun 2015 00:11:08 GMT

I am glad to hear that XperiaM4! Yes you are only able to choose one ringtone to use for both sim cards on the phone however you may be able to download a third party app from the play store that allows the sim cards to have different ringtones from one another. Perhaps type in 'dual sim ringtone' or similar keywords into Play Store and have a look at the options.

Re: Problem in incoming calls

XperiaM4 — Thu, 18 Jun 2015 08:15:30 GMT

Hello
My phone can't authenticate me with the acc I used to activate. It's been since I posted the reply above. Till now. I'm sure I type the correct username and pw, but why? I'm so downed by this ph. Never used an android before.

Re: Problem in incoming calls

Jartsa1 — Wed, 24 Jun 2015 15:52:28 GMT

Hi,

I have same problem with ringtones.

Sometimes phone decide to be silent, only vibration.Ringtones are 'ON' in settings.

Usually it happens after SIM2 has been switch off some time.

I don't have find any precedure how to repeat fault.

Phone restart removes the ringtone silence.

In fact I can select different ringtones for SIM1 and SIM2.

Phone model is E2333. Soft version 26.1.B.1.85.

Re: Problem in incoming calls

ConnyWinder — Tue, 14 Jul 2015 19:36:19 GMT

I have the same problem with my Sony M4 Aqua (Lollipop) that sometimes decides to stay silence during incoming calls. I've checked the settings and all OK. The problem disappears after reboot but returns after a few days. Any help or idea would be appreciated. THX!!

Re: Problem in incoming calls

JorgeSalgueiro — Wed, 15 Jul 2015 19:01:44 GMT

Same problem here!

Big bug because this is a phone a we need it to ring!!!

Re: Problem in incoming calls

pique1 — Sun, 19 Jul 2015 12:30:01 GMT

there problem might be because the tone is selected from card, move the tone to phone memery and use it .

Re: Problem in incoming calls

Mihaictrl — Mon, 20 Jul 2015 21:34:31 GMT

How can i disable predefinited mesages on incoming calls?în my pocket reject call and sent predefinited mesage before i pull it to answer. It is a stupid option and i don't need it. And many times i lose some important calls because i can't hear when ring.after a second reject call and sent a stupid predefinited mesage.I hate you sony for that!

Re: Problem in incoming calls

anestemin — Tue, 21 Jul 2015 22:05:49 GMT

Is it possible to keep screen off and prevent randomly predefined text message sending

At least keep screen off during incoming call when headset plugged in or SBH50 headset paired.

I love bike ridinig. My xperia goes with me every time. but i couldnt answer single incoming call yet. Phone ends call or sends predefined sms. Every time when i have call i have to stop my bike get off carefully take phone out of my pocket and answer it. its so annoying

P.S. English is not my native language i hope i could post what i mean.

Appreciate your help

Ring volume is low after receiving a call

AlfredPuth — Fri, 14 Aug 2015 08:14:04 GMT

Good day,

I experience that after an incoming call was received and answered the Ring volume is set to low.

I try to make sure that I don't touch the volume controle key. I thought that I might touch the down key for the volume.

It seems as if it just happens when a call was received and not on making a call.

Any suggestion on what this might be or how to resolve.

It is a iritating to everytime after a call check the Ring Volume and having to increase it back to my prefered level.

Thanks,

Alfred

Re: Ring volume is low after receiving a call

Thommo — Fri, 14 Aug 2015 10:39:43 GMT

Try an app preferences reset - Settings then Apps then tap the 3 dots then Reset app preferences then reboot and test, Take note that ringtones etc will revert back to default

Re: Problem in incoming calls

AlfredPuth — Sat, 15 Aug 2015 10:01:07 GMT

I have applied the rest of app preferences yesterday. I received an incoming call and the volume did not go lower. I left it until today to test. Just received a incoming call, the ring volume is low again after the call was ended. Anything else that I can do? Thanks.

Re: Problem in incoming calls

Kgilly46 — Fri, 04 Dec 2015 20:08:35 GMT

I had same problem went into ee shop, u need to check haven't got it on priority or silent setting. Press volume button at side of phone check it's on sound setting which u can see under line at top of drop down menu when sound button pressed. I had mine on priority.

Smartphone Sony xperia z5 dual doesn't ring when I have incoming calls

PraveshIssen — Sun, 10 Jan 2016 08:51:18 GMT

Smartphone sony xperia z5 dual ....waiting for your reply

Re: Problem in incoming calls

Pa3k — Wed, 03 Feb 2016 18:21:07 GMT

I have a problem with Sony M4 Aqua, Incoming calls ring twice from the caller before ringing on my device. There is +-3sec delay

Re: Problem in incoming calls

aruntriplee — Tue, 18 Oct 2016 13:11:35 GMT

Hi sir..I am using Sony m4 aqua...I am going to sound and notification settings means it come back to home screen.. How to solve the problem.. Pls tel me the solution

Re: Problem in incoming calls

Georgi1 — Fri, 16 Dec 2016 19:21:27 GMT

Re: Problem in incoming calls

‎2015-07-20 11:34 PM

I have the same problem. I don't need this function and I want to disable it, how can do that?