topic Re: xperia m volume disappears in M Series

xperia m volume disappears

Archie13 — Fri, 18 Jul 2014 08:41:34 GMT

i have an xperia m when im on a call i can hardly hear the person on the other end even though the volume is as high as it goes also if i take it off loud speaker while in a call i cant hear the person at all its as if the phone is on mute even though it isnt

The phone has the latest android version 4.3

Re: xperia m volume disappears

goelaakash90 — Sat, 19 Jul 2014 08:37:25 GMT

Do this
Dial *#*#7378423#*#* in your phone's dialer. This will open service menu

Go to Service Tests>Earphone>Put the phone to your ear.
Can you hear anything?

Also, do you face the same problem when you talk to someone using the earphones you got with your phone?

Re: xperia m volume disappears

Archie13 — Sat, 19 Jul 2014 10:42:15 GMT

hi there

thanks for the reply i did what you said with the ear phone test and i cant hear anything when i speak to someome using the ear phones it works fine

Re: xperia m volume disappears

Archie13 — Sat, 19 Jul 2014 10:46:52 GMT

also i have just tried it again and i kept pressing the volume key and which was already at maximum volume and then i heard the testing it seems to be intermitent it will work ok for awhile then go again

Re: xperia m volume disappears

goelaakash90 — Sat, 19 Jul 2014 10:55:52 GMT

since you can talk using earphones and your phone is not responding to the service test, then i think it is a hardware fault with your phone's earpiece and you should take it to the sony service centre for an expert opinion.