topic Re: Sony Xperia M2 - Factory Reset Won't Unencrypt Handset in M Series

Sony Xperia M2 - Factory Reset Won't Unencrypt Handset

Asky84 — Thu, 26 Jun 2014 22:52:49 GMT

Evening all,

I'm new to Android and got my new phone last night. When setting my passcode etc I saw the option to encrypt my phone. I didn't see any harm in doing so, even when I saw it would take a factory reset to reverse it. I'd only had the thing 15 minutes, so resetting it wouldn't be the end of the world.

A little later I downloaded the 'Xperia Transfer' app as I was struggling to transfer my contacts etc over from my old handset, only to get a message saying the app won't work as the device is encrypted.

Subsequently, I carried out a factory reset expecting to be back to square one, however it is remembering my settings each time I do this.

Any suggestions how to flatten the phone and start again?

Cheers

Re: Sony Xperia M2 - Factory Reset Won't Unencrypt Handset

_alexdon_ — Thu, 26 Jun 2014 22:54:14 GMT

Yes,a software repair:

http://www.sonymobile.com/gb/tools/update-service/

Re: Sony Xperia M2 - Factory Reset Won't Unencrypt Handset

Asky84 — Fri, 27 Jun 2014 00:33:34 GMT

Top man, worked first time. Thanks for your help.

Re: Sony Xperia M2 - Factory Reset Won't Unencrypt Handset

_alexdon_ — Fri, 27 Jun 2014 08:19:17 GMT

Anytime.