topic Re: Water Damaged M4 Aqua in M Series

Water Damaged M4 Aqua

Izzani77 — Tue, 10 Jan 2017 19:28:47 GMT

Hi everyone. I got a problem when turn on my phone after a heavy rain, the phone had experience a black screen. The phone had a repair history and I'm sure that water had entered the phone. I met a specialist and they said the lcd was broken. Is it true?

Re: Water Damaged M4 Aqua

Uliwooly — Tue, 10 Jan 2017 19:43:11 GMT

@Izzani77

If the LCD was cracked then the phone it's not waterproof, you could request a vacuum test

Re: Water Damaged M4 Aqua

Izzani77 — Tue, 10 Jan 2017 19:49:52 GMT

@uliwooly

The lcd is not cracked. The phone has a repair history. So, it is not waterproof anymore due to the glue of the back cover is no longer supportive.

* sorry for my bad language

Re: Water Damaged M4 Aqua

Uliwooly — Tue, 10 Jan 2017 19:55:52 GMT

@Izzani77

If the phone was repaired by your Local support (Official Sony repair center) then the phone will be waterproof, if you took it to a different place or did it yourself then, there's nothing we can suggest here, sorry.

Re: Water Damaged M4 Aqua

Jake-SonyXperia — Wed, 11 Jan 2017 00:35:14 GMT

Hi @Izzani77,

Welcome to the community,

Sorry to hear about this. In this case, it is not possible for us to determine if the LCD is broken, this can only be advised by our service agents who need to inspect the device.

I suggest following @uliwooly's advice and getting the device through to your local service agent for assessment.

Let us know how you get on.