topic Re: Unable to remove pin from LockScreenn in M Series

Unable to remove pin from LockScreenn

ramo7 — Sun, 06 Nov 2016 11:47:18 GMT

Hi,

i can't change lockscreen. Currently i have pin and when i try to change it (after typing a pin), message is displayed "Unfortunetly, settings application has stopped".

I already tried:

Phone restart
Settings / Security / Clear credentials
Settings / Applications / Lockscreen settings / Clear cache & Clear data
Settings / Applications / Settings / Clear cache & Clear data

Nothing helped. How can i remove this Lockscreen PIN protection?

Please Help

Re: Unable to remove pin from LockScreenn

Jake-SonyXperia — Mon, 07 Nov 2016 01:22:57 GMT

Hi @ramo7,

Welcome to the community,

This is really unfortunate, let's see if I can help you out here.

Can you please boot the handset into Safe mode and then attempting the removal?

safe mode

Let me know how you get on.

Re: Unable to remove pin from LockScreenn

ramo7 — Mon, 07 Nov 2016 06:03:04 GMT

Hi Jake-SonyXperiaSupport,

I was able to remove PIN in Safe Mode, so I finaly changed LockScreen security.

Thank You very much

Re: Unable to remove pin from LockScreenn

Jake-SonyXperia — Mon, 07 Nov 2016 23:56:34 GMT

Great, glad to hear that worked out for you