topic My Xperia M2 doesn't identify my SIM card in M Series

My Xperia M2 doesn't identify my SIM card

Kekk13 — Thu, 22 Sep 2016 13:56:37 GMT

Hi,

my Xperia M2, after a reset, doesn't identify my SIM. In the internet setting, when i configure an apn, it says: "The setting of this access point aren't avaibles for this user". There is a strange thing....when i remove the SIM the xperia restarts with the message: "The SIM card has been removed, REBOOTING". WHY? Does It identify my SIM card....or no?

Thanks

Re: My Xperia M2 doesn't identify my SIM card

MarlonUk1 — Thu, 22 Sep 2016 14:11:36 GMT

There are some settings that are not available for modification depending in your network carrier.

Can you try to create a new apn instead of modifying the previous installed ones?

The sim card is detected if you have network signals detected at the notification area

Re: My Xperia M2 doesn't identify my SIM card

Kekk13 — Thu, 22 Sep 2016 14:30:56 GMT

I have just create the exact APN of my network carrier, but after click SAVE, the Xperia says the message: The setting of this access point aren't avaibles for this use

Re: My Xperia M2 doesn't identify my SIM card

Kekk13 — Thu, 22 Sep 2016 14:32:21 GMT

There isn't any signal, neither emergency calls

Re: My Xperia M2 doesn't identify my SIM card

MarlonUk1 — Thu, 22 Sep 2016 16:40:04 GMT

have you tried using another sim?

Re: My Xperia M2 doesn't identify my SIM card

Kekk13 — Thu, 22 Sep 2016 17:29:22 GMT

Yes, I tried but it''s the same story.

Re: My Xperia M2 doesn't identify my SIM card

CameronT — Fri, 23 Sep 2016 00:56:38 GMT

Hi @Kekk13,

The message "The setting of this access point aren't available for this user" simply means that there are no APNs currently set in your phone. If you are unable to save them manually, you may have a branded or network locked device.

Can you please go to Settings > More, do you have the option here "Internet Settings"?

Re: My Xperia M2 doesn't identify my SIM card

Ninjanelson — Fri, 23 Sep 2016 02:12:53 GMT

My z2 same just says no sim no network and I haven't got option to Internet settings

Re: My Xperia M2 doesn't identify my SIM card

Kekk13 — Fri, 23 Sep 2016 10:48:04 GMT

I can create an Apn but, after the save, I don't choose it.

Re: My Xperia M2 doesn't identify my SIM card

Kekk13 — Fri, 23 Sep 2016 10:57:40 GMT

thoose are my mobile networks settings

Re: My Xperia M2 doesn't identify my SIM card

numbers19 — Mon, 23 Jan 2017 17:44:22 GMT

I have the same problem saying no SIM no service I have tried different SIM cards which work perfectly on other phones I have tried resetting the phone and the list goes on it was working properly up until a couple of days ago then got that message, pretty discusted as it is only 16 months old and money doesn't grow on trees Sony should either repair or replace as it isn't an isolated incident and Sony knows about it as there seems to be a lot for sale with the problem on a certain auction site. I am a loyal customer to Sony and have a lot of there products at home and have emailed them but I haven't heard back from them.