topic TOUCHSCREEN problem in M Series

TOUCHSCREEN problem

MasumHossain — Tue, 20 Sep 2016 20:14:00 GMT

One part of the screen of my Xperia m4 aqua working automatically/in some pressure of air(from mouth)..is there any solutions for it?

Uliwooly — Tue, 20 Sep 2016 20:19:01 GMT

That seems to be a hardware issue and it's something your Local support has to inspect

Jake-SonyXperia — Wed, 21 Sep 2016 01:29:12 GMT

Really sorry to hear this, as a step can you please attempt a Diagnostics test to see if the issue shows up.

Menu > Settings > About Phone > Diagnostics > tests > TouchScreen.

Let us know how you get on.

MasumHossain — Wed, 21 Sep 2016 20:08:14 GMT

I have done it several times.... It's showing OK...But still having the problem

Jake-SonyXperia — Mon, 26 Sep 2016 01:15:22 GMT

Sorry for the late reply, in this case, you could attempt a software repair on the device to see if this helps resolve this issue.

However, if this issue continues, then you may need to get the handset into a service agent as stated above.

I am really sorry for this inconvenience.