topic Re: 4G version in M Series

4g support

Santy13 — Tue, 06 Sep 2016 14:35:15 GMT

My hand set doesn't support 4G sim function.
Please solve the problem & enable the handset 4G.

4G version

Santhu10 — Tue, 06 Sep 2016 14:25:56 GMT

Upgrade our 3G versions to 4G send 4G software to all our Sony users.
thank u

Re: 4G version

YoGem — Tue, 06 Sep 2016 14:32:21 GMT

Santhu10, while its true that some devices are mostly software locked to just use 3g, many others are really locked to 3g and 4g is not available due hardware limitations, if then your device is 4g but you don't get coverage then the issue is that your network is not ready or your account has it disabled.

What's your device and are you sure that your account is 4g/lte enabled?

Re: 4g support

_alexdon_ — Tue, 06 Sep 2016 14:47:34 GMT

@Santy13 What device do you have? There is no way Sony can enable this for you, unless you have a 4G compatible device.

Re: 4g support

Santy13 — Tue, 06 Sep 2016 15:08:27 GMT

I have Sony M2 DUOS model-D2302.

Re: 4g support

Didrik — Wed, 07 Sep 2016 07:22:29 GMT

Hi @Santy13,

The Xperia M2 Dual D2302 does unfortunately not support 4G networks. This is due to a hardware limitation.

Re: 4g support

Santy13 — Thu, 08 Sep 2016 15:00:51 GMT

Then how to solve this hardware problem?

Re: 4g support

Didrik — Fri, 09 Sep 2016 07:30:56 GMT

@Santy13,

Since the hardware in your device does not support LTE networks there is unfortunately no way to "solve" this. You can read the white paper for your device to see what networks are supported, you can find a link to the white paper here.

Re: 4G version

Santhu10 — Sat, 17 Sep 2016 13:43:06 GMT

sony xperia m2 is it enable for 4G?

Re: 4G version

Didrik — Mon, 19 Sep 2016 07:25:26 GMT

Hi @Santhu10,

There are three versions of the the Xperia M2: D2303, D2305 and D2306.

D2303 and D2306 support 4G networks, D2305 does not.

If you instead take a look at the Xperia M2 Aqua then there are two versions of that model, D2403 and D2406. Both of these support 4G networks.

Re: 4g support

Hi58 — Fri, 06 Jan 2017 11:34:51 GMT

Sir my sony xperia Z2 d6502 does not support 4g please enable me for 4g handset

Re: 4g support

Didrik — Thu, 12 Jan 2017 13:19:10 GMT

Hello and welcome to the forum @Hi58!

I'm afraid that the Xperia Z2 D6502 does not support LTE (4G) networks. You can see the supported networks listed below:

UMTS HSPA+ 850 (Band V), 900 (Band VIII), 1700 (Band IV),

1900 (Band II), 2100 (Band I) MHz

GSM GPRS/EDGE 850, 900, 1800, 1900 MHz

This information is directly from the white paper for the device, you can find the full document on this link: http://www-support-downloads.sonymobile.com/d6503/whitepaper_EN_D6502_D6503_D6543_4.pdf

Note that the reason that that your phone does not support LTE networks is due to a hardware limitation. No form of software update will unfortunately not be able to enable this.

I'm sorry for any trouble this may cause for you, let me know if there is anything else you are wondering about!