topic Re: Application problem in M Series

ghost apps from SD card

Maria731 — Tue, 19 Jan 2016 13:13:34 GMT

Dear all.

First, I would like to appologize if this topic is already on the forum, because I do not know how to name it or search for it.

I am having the following problem:

I have the start screens apps icons allright.

However, when entering the section where I can see all the installed apps (Xperia Start Menu), I find 7 icons of apps that are not in my phone anymore.

They have a blue icon, with a symbol of the SD card over them. It is a blue "square" icon, and a red small circle with the SD symbol over it.

When I press over them, I have the following message: "App not found" ("No se encontró la aplicación", in Spanish).

I cannot delete this ghost apps, and maybe formating the SD card and reseting the phone is the only way to proceed.

But I was trying to avoid these two options..

I would be very grateful to receive your help.

Thank you very much and looking forward to receiving your kind reply soon!

Maria

Re: ghost apps from SD card

Christofer — Tue, 19 Jan 2016 13:35:55 GMT

Hi @Maria73,

I understand what you are experiencing.
There are, as far as I know, two ways to go about in this case.

One way is to download the apps that has disappeared again from Google Play, by choosing My Apps in Google Play, but you would then have to know which apps these blue icons has been previously.

The other way is, unfortunately, to perform a factory reset of your phone.

Re: ghost apps from SD card

_alexdon_ — Tue, 19 Jan 2016 14:35:52 GMT

I think that to remove then from your screen you should be able to clear data for xperia home under settings-apps-all, but this will reset your customizations on the home screen. See below:

/t5/Xperia-Z3-Compact/Xperia-Z3C-issue-after-transferring-apps-to-SD-card/m-p/970607#M9612

Re: ghost apps from SD card

Christofer — Tue, 19 Jan 2016 14:44:56 GMT

@Maria73 Good idea from alexdon, this can hopefully help you avoid a factory reset.

Re: ghost apps from SD card

Maria731 — Tue, 19 Jan 2016 15:15:27 GMT

Thank you. I will try to follow the directions!

Re: ghost apps from SD card

_alexdon_ — Tue, 19 Jan 2016 15:23:16 GMT

Keep us updated.

Application problem

Sherwiin — Thu, 05 Jan 2017 05:57:57 GMT

Hi, somehow my memory card was lost and my apps was on it, now that they're gone i cant delete they're icons from my menu, and they are not in my app list to unistall them, any suggestions?

Re: Application problem

_alexdon_ — Thu, 05 Jan 2017 07:33:36 GMT

@Sherwiin

http://talk.sonymobile.com/t5/Xperia-M2-M2-Aqua/ghost-apps-from-SD-card/m-p/1086300#M9688

Clearing data for xperia home should fix this, however you will lose home pane customizations.

Re: Application problem

Christofer — Thu, 05 Jan 2017 16:32:06 GMT

Hi @Sherwiin, sorry to hear this.

I recommend that you follow @alexdon's suggestion. You could also attempt to reinstall the missing apps through Google Play and the My apps section.

Let me know if the icons should remain even after doing this.