topic Camera image looks like it lacks details in M Series

Camera image looks like it lacks details

santhan1 — Thu, 01 Oct 2015 10:34:09 GMT

Hi, I am from India. After the lollipop upadate, my Xperia m2 dual( 2302) camera shows some isues. Its image looks like artistic picture, lacks details. When zooming its feel too bad. Is any one have this issue?

Re: Camera image looks like atitistic image

Qatrium — Thu, 01 Oct 2015 10:39:56 GMT

Can you please uplaod a sample photo to a drive or image hosting site and post the link here?

Re: Camera image looks like atitistic image

santhan1 — Thu, 01 Oct 2015 11:08:04 GMT

https://drive.google.com/file/d/0B1SMc7LX9q93Z242UlJxbDRLQ3c/view?usp=docslist_api

Re: Camera image looks like atitistic image

santhan1 — Thu, 01 Oct 2015 11:13:42 GMT

https://drive.google.com/file/d/0B1SMc7LX9q93QmVxS09uMXVTcEE/view?usp=docslist_api

This is another sample.

Re: Camera image looks like atitistic image

Qatrium — Thu, 01 Oct 2015 11:30:31 GMT

This is odd, looks like there's a filter applied to it. We can start by clearing camera app cache:

- Go to Settings -> Apps -> All -> Camera -> Force stop, Clear data and restart your phone.

Re: Camera image looks like atitistic image

santhan1 — Thu, 01 Oct 2015 11:45:31 GMT

Based on your suggestion, I have done the above procedure but the problem is still there.

Re: Camera image looks like atitistic image

xavinux — Thu, 01 Oct 2015 12:19:06 GMT

Hi @santhan

You can also try boot your device into safe mode and check if this issue persits. If everything works ok in this mode, a third party app is creating this problem. I´m at disposal for any question.

Re: Camera image looks like atitistic image

santhan1 — Thu, 01 Oct 2015 12:46:35 GMT

Hi@ xavinux

Thank you for your suggestion. I tried the safe mode but the issue is still there.

Re: Camera image looks like atitistic image

xavinux — Thu, 01 Oct 2015 12:52:54 GMT

Hi @santhan

Please, run a backup of the device information. Perform a system repair using PC Companion or Bridge for MAC. The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds) Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP. Keep us updated.

Re: Camera image looks like atitistic image

anemos11 — Thu, 01 Oct 2015 13:30:56 GMT

Hello. i have exactly the same problem after update to lollipop (xperia m2 aqua d2403).

Re: Camera image looks like atitistic image

xavinux — Thu, 01 Oct 2015 13:49:49 GMT

Hi @anemos11

Please, try the above posted suggestions. I'm at disposal for any question.

Re: Camera image looks like atitistic image

anemos11 — Thu, 01 Oct 2015 15:32:03 GMT

Thank you for your quick response. I did everything you said but problem remains.

Re: Camera image looks like atitistic image

xavinux — Thu, 01 Oct 2015 15:37:40 GMT

Hi @anemos11

You have tried both suggestions, boot device into safe mode and repairing with PC Companion ?

Re: Camera image looks like atitistic image

anemos11 — Thu, 01 Oct 2015 15:44:40 GMT

Yes i tried both.

Re: Camera image looks like atitistic image

xavinux — Thu, 01 Oct 2015 15:57:39 GMT

Hi @anemos11

Don´t know if you´ve ready try the other suggestion posted, but you can also try from your Home screen this:

1. Tap the Application screen icon.
2. Find and tap Settings -> Apps.
3. Swipe to the All tab.
4. Find and tap on Camera
5. Tap Force stop -> Clear data.
6. Restart the phone.

Be aware that next suggestion will reset all settings of your apps but if nothing seems to solve this issue you can go to Settings -> Apps -> tap the 3 dots -> tap on Reset app preferences

Re: Camera image looks like atitistic image

anemos11 — Thu, 01 Oct 2015 16:26:18 GMT

I have all ready tried it but nothing happend.

Re: Camera image looks like atitistic image

xavinux — Thu, 01 Oct 2015 16:29:02 GMT

Hi @anemos11

Which version of Android OS is your device running ?

Re: Camera image looks like atitistic image

anemos11 — Thu, 01 Oct 2015 16:38:10 GMT

5.1.1 lollipop 18.6.A.0.175

Re: Camera image looks like atitistic image

xavinux — Thu, 01 Oct 2015 16:41:41 GMT

Hi @anemos11

In this case you have to consider visiting a sony service:
http://www.sonymobile.com/global-en/support/contact-us/

Re: Camera image looks like atitistic image

anemos11 — Thu, 01 Oct 2015 16:46:21 GMT

Thank you.