topic Re: iPlayer UHD incorrect screen format on 48A9 in Android TV

iPlayer UHD incorrect screen format on 48A9

williamosman — Sat, 12 Mar 2022 23:41:54 GMT

Iplayer UHD pictures are being squeezed so people look narrow. I believe the problem is the TV thinks that the titles are 4096 x2160 (full 4k) and auto scales it to 3840x2160 (UHD)….the problem here is the original is already 3840x2160 so the TV’s auto adjustment causes this problem.

in addition to this the display screen settings are greyed out ‘not available’.

How can this get fixed??

Re: iPlayer UHD incorrect screen format on 48A9

Anonymous — Tue, 15 Mar 2022 15:07:54 GMT

Hi @williamosman, maybe it's a software issue, did you make sure that the TV's software is up to date?

Also, are you facing this issue on any other app?

Re: iPlayer UHD incorrect screen format on 48A9

williamosman — Tue, 15 Mar 2022 15:11:28 GMT

Software says it’s up to date and friends say there’s are fine on other brands. It’s definitely incorrectly scaling.

Re: iPlayer UHD incorrect screen format on 48A9

HannahEd01 — Thu, 17 Mar 2022 16:00:21 GMT

@ williamosman, this message doesn't mean it's up to date, what's the version on the help menu?

Re: iPlayer UHD incorrect screen format on 48A9

williamosman — Fri, 18 Mar 2022 16:39:39 GMT

Ok, so I’m running version 9. Kernel 4.9.125.

Re: iPlayer UHD incorrect screen format on 48A9

Anonymous — Wed, 30 Mar 2022 08:59:44 GMT

Hi again, that's actually not the software version for the TV, press on the help button on the remote and on the help menu on the top corner you will find the model number and software version for the TV, it should start as "PKG".