topic Re: Screen settings greyed out in Android TV

Screen settings greyed out

Olltymer — Tue, 16 Jul 2019 10:26:56 GMT

I have a XE9005.

I use a Xbox One X with 4k output.

Going from game to dashboard and even sometimes in a game the resolution info pops up.

Annoying.

Screen settings are greyed out, so I cant choose Full Pixel and I fear my TV is zooming or something undesireable.

I just want the native resolution,no zooming, stretching or anything.

This is my second 9005 and the first one didnt diplay the info all the time and Im pretty sure I changed it to Full pixel, but on this one I cant. Why?

Also, the android user interface is an older version from the one I had, but it says I have the latest when updating.

My volume is sluggy in this one and I know I was fast with the newer android on the last tv.

Thanks in advance. I really hope someone can explain the resolution thing. I want native clear picture only.

Re: Screen settings greyed out

Anonymous — Wed, 17 Jul 2019 18:31:30 GMT

Hi there,

I'll look into this, and a community member should get back to you.

Best wishes,

Re: Screen settings greyed out

The_Black_Rose — Thu, 18 Jul 2019 10:45:43 GMT

Hi Olltymer,

You can disable the info bar completely by pressing on Home - Settings - Channel Set up - Info bar - Off and it should never appear again.

Also, the screen settings will always be dimmed when you're choosing the input of an external device, so you can use the action menu to view the editable settings.

I don't think you can actually roll back to a previous version. So, to check if you've the latest version of Android, Oreo, installed , press on Help, System information and make sure that the version there is PKG6.6520

Cheers,

The_Black_Rose

Re: Screen settings greyed out

Olltymer — Wed, 24 Jul 2019 14:30:02 GMT

I disabled the info (thank you!).

When my xbox is outputting 4k can i assume that the tv always gives me a full pixel image. I really dont want the tv to mess with the source signal in any way. It looks good so I assuming its at its best.

Regarding android. The version on this tv is older, but it says its up to date. It was my former tv that had a newer version (this is a replacement from Sony). It looked different and it was easier to delete items etc. Also the volume was way more responsive.

Thank you for your answers.

Re: Screen settings greyed out

romipat — Sun, 15 Mar 2020 23:30:07 GMT

appologies I know this is an old thread but im having a similar issue on my xe 9305 which is now running Oreo. I connected an NVidia shield tv device into HDMI 2 which is one of the faster ports using a high speed cableand the tv ( xe9305) and had settings/external inputs to enhanced 4k in was indicating hdr in the action/ display/ picture setting but was not setting the optimum settings for the content iethe brightness was not getting set to max. Whilst trying to troubleshoot this I have noticed that the settings/ display screen are all greyed out and cannot be changed. I tried changing the settings. external inputs back to standard but its not letting me save that change the radio button in on d for standard but if I go back a screen it still indicates enhanced 4k. restarting the tv hasn't let me maintain the change either any ideas or help to resolve this would be appreciated.

Re: Screen settings greyed out

crasypr — Sun, 25 Oct 2020 14:47:46 GMT

Why hasn't sony reply to this treath.im having the same issue just got my first bravia and already disappointed. Look every were in how to change the bluray to full screen and is a ***** rocket science

Re: Screen settings greyed out

IamNic — Sun, 25 Oct 2020 14:56:54 GMT

Hello @crasypr,

what do you mean by

@crasypr schrieb:

how to change the bluray to full screen and is a ***** rocket science

Is the movie/series you are watching in another aspect ratio than 16:9, so 4:3 or 21:9? If so, there is no way to fit the image so you don't have any letterboxing - it also is not desirable, since you would loose parts of the image.

- Nic

Re: Screen settings greyed out

crasypr — Sun, 25 Oct 2020 15:59:35 GMT

I just switched from the lg cx to this xh90 if I can't go full screen I guess I'm heading back .it was sow easy on the lg just went to dysplay setting a done

Re: Screen settings greyed out

IamNic — Sun, 25 Oct 2020 16:41:17 GMT

Hello @crasypr,

what do you mean? Do you have Letterboxing on all four sides? If not, what you see is normal.

- Nic

Re: Screen settings greyed out

crasypr — Sun, 25 Oct 2020 17:19:20 GMT

No just annoyed of the fact I can't controller my tv to the way I want to .they display settings are grey off .and I've tried everything to change the settings it seems I can't. Lg didn't have this problem .