topic Re: Sony AF8 turn on from standby issue in Android TV

Sony AF8 turn on from standby issue

TudRich — Wed, 13 Feb 2019 07:56:22 GMT

I've updated my Sony AF8 to Oreo and I now have the following issue. The tv wont wake up from standby in the evening but if I turn off/on at the wall it powers on? What's even more strange is that it only happens in the evening.

For example, I watched tv last night and turned it off using the green button on its remote. Just tried this morning and its turned on but I know that when I go to turn it back on this evening it wont work. Will have to turn off/on at the wall and back on.

I updated the tv using the usb method on Sony's website and I downloaded the software from it as well.

Has any one else come across this issue?

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Kuschelmonschter — Wed, 13 Feb 2019 15:06:45 GMT

I am experiencing the exact same issue with Oreo right now. Same happens when rebooting the TV sometimes via long power button press. The TV just stays off and does not come back on. In this state, it consumes only 10W. Just like when I come back in the evening. I think what happens in standby is that it also reboot due to flaky wakeups at night, also staying in this weird state.

Maybe we can find some similarities. Anything special in how you use your TV? AVR connected via ARC? USB devices used?

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TudRich — Sun, 17 Feb 2019 18:15:22 GMT

I don’t know what's changed but the tv is now turning on and off ok? The only thing I did was unplug it at the wall for ten minutes and since then its fine.

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TudRich — Tue, 19 Feb 2019 10:16:11 GMT

I spoke too soon. TV would not come on from sleep last night or again this morning. To answer your question, I have a Sony sound bar connected using ARC, Apple TV v4 and a SKY Q box connected with hdmi. Also a wireless keyboard usb adapter. It was all working fine until I updated to Oreo?

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Kuschelmonschter — Tue, 19 Feb 2019 10:35:23 GMT

I factory reset mine and haven't experienced the issue ever since. Looks to be a sporadic thing...

@TudRich schrieb:
I spoke too soon. TV would not come on from sleep last night or again this morning. To answer your question, I have a Sony sound bar connected using ARC, Apple TV v4 and a SKY Q box connected with hdmi. Also a wireless keyboard usb adapter. It was all working fine until I updated to Oreo?

I have a pretty similar setup, except for the Sky Q.

HDMI2: Apple TV 4K

HDMI3/ARC: Teufel Cinebar 52 THX

USB1: dongle for wireless keyboard

USB3: Samsung BAR Plus 128GB formatted as device storage

After the reset, I left away both USB devices because I found drivers to be flaky sometimes. I will add them back one by one eventually to see whether it changes the behavior or not.

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TudRich — Tue, 19 Feb 2019 11:54:55 GMT

When you did the factory reset, did it install the original tv software or Oreo?

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Kuschelmonschter — Tue, 19 Feb 2019 11:58:47 GMT

Downgrading Android TV is not possible. So it is still Oreo.

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TudRich — Tue, 19 Feb 2019 13:00:37 GMT

I will give it a go later and take the usb adapter out for now.

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kevtuck — Mon, 22 Jul 2019 10:06:49 GMT

Hi. Did you ever manage to resolve this issue?

I am getting the same problem since upgrading last week.

Thanks

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TudRich — Mon, 22 Jul 2019 17:13:44 GMT

No, I still suffer with it. On average have to turn the tv off at the wall once a week. I have noticed its worse when we have warm weather? Done 2 factory resets but that didn't solve it.

Re: Sony AF8 turn on from standby issue

Jadesa11y — Mon, 22 Jul 2019 19:40:47 GMT

I also too am experiencing problems since updating. My tv tends to not switch on anymore and plays viva Las Vegas randomly by Elvis when I’m browsing through YouTube. Sony has simply been telling me to factory reset to fix any issues but as I can see I’m not the only one with this infuriating issue I feel like it’s making me consider buying a new tv which I cannot afford it’s probably only 3/4 years old aswell. Problem with factory reset to is my tv is set exactly how I want it so it’s gonna take an hour or so to get it back to how I like it if I do that! 😑 when clearly I’m not the issue anyway there new *****ty update is looks lacklustre anyway prefer the old style with more customisation options...

Re: Sony AF8 turn on from standby issue

TudRich — Fri, 26 Jul 2019 16:54:07 GMT

Does anyone have any idea of when the next set of updated are due out?

Re: Sony AF8 turn on from standby issue

jgn88n — Sat, 27 Jul 2019 08:14:43 GMT

Only getting as far as the four android circles If I’m long pressing the power button on the remote! Hardware issue.. great. I have an expensive 49 inch blank screen .. cheers Sony

Re: Sony AF8 turn on from standby issue

af8boy — Thu, 01 Aug 2019 16:03:21 GMT

I have exactly the same problem! Updated my 55" AF8 to Oreo in mid-July 2019 (when prompted by the TV). It worked perfectly before, but now it only resumes correctly from standby with the remote control about 50% of the time. When it's unresponsive I have to turn the TV off/on at the plug first. This is NOT what I expect from a 2018 £2.5k TV. Please can Sony release a fix/update!!

Re: Sony AF8 turn on from standby issue

TudRich — Fri, 02 Aug 2019 14:46:02 GMT

Totally agree, it's not good enough. Does anyone know if you go to the Google Store and uninstall updates will the app default to the original installed? I'm thinking of going through the system apps one by one to see which update is causing the issue.

Re: Sony AF8 turn on from standby issue

jcstoll — Mon, 12 Aug 2019 17:55:04 GMT

Last week I removed the USB memory dongle. The problem stopped. Almost one week without issues. Do it.

Re: Sony AF8 turn on from standby issue

af8boy — Mon, 12 Aug 2019 18:33:41 GMT

Yes I was about to logon and say the same thing! With the usb thumb drive removed it now turns on from standby ok... not ideal but I rarely used the thumb drive anyway so no big deal.

Re: Sony AF8 turn on from standby issue

kevtuck — Mon, 12 Aug 2019 21:24:19 GMT

Yes I agree. I have had no problems since I removed the USB 2 weeks ago.

Re: Sony AF8 turn on from standby issue

kurtangus — Sun, 01 Dec 2019 13:42:37 GMT

Same problem here with the USB stick. Same fix. Any news on if this is being fixed?

Re: Sony AF8 turn on from standby issue

GaryGMB78 — Wed, 19 Feb 2020 17:25:23 GMT

I had the same problems with the my Sony AG8 not switching on from Standby after I updated the firmware from 7.0 and 8.0.

I tried doing several Factory Restores but it didn't fix the issue.

I have however seemingly fixed it now by doing a Hard Factory Restore. To do this I unplugged my TV from the wall, held down the power and Volume down button on the TV (not the remote) and plugged the TV back into the wall whilst still holding down power and volume down on the TV until the power on the TV indicator went green. After this it was just a case of following through the usual setup (I did however have the TV do another reset on me half way through setup, but since then I have not had a single issue with the TV)