topic KD-55X9505G Wifi in Android TV

KD-55X9505G Wifi

bobwatso — Tue, 09 Jul 2019 11:01:49 GMT

on my new KD55 X9505G the wifi performance is very poor, often dropping out and more often low quality, even though my wifi is operating fine with other devices,

I have restarted several times and turned off the other devices but the issue continues

anyone have the same?

Re: KD-55X9505G Wifi

Sean_Mc — Wed, 10 Jul 2019 10:39:55 GMT

Hi Bob,

Welcome to the Sony Community.

Can you let me know if you are receiving any error codes on the screen when this occurs?

Best wishes,

Sean Mc

Re: KD-55X9505G Wifi

petemech — Wed, 10 Jul 2019 11:50:52 GMT

Hi there,

have "exactly" THE same problem with my new KD-49XG9005 android tv

Sony support are useless ( keep blaming my IP service provider or router)

but perfect on wired LAN connection- from same router !

They know they have a problem- but scared to admit it !

My son with 24 yrs computer experience ( Network analyst) says definetly

tv problem - but says other makes with buit in Wi-fi , have problems !

Peter

Re: KD-55X9505G Wifi

bobwatso — Fri, 12 Jul 2019 13:52:07 GMT

there are no specific error messages except a pop up stating wifi not connected, but just to remind you the wifi works fine with other devices at the same time.