topic Re: XE9005 black screen and red LED light blinking 8 times after factory reset in Android TV

XE9005 black screen and red LED light blinking 8 times after factory reset

tametaye — Tue, 02 Jul 2019 15:06:47 GMT

After automatic reboot problem I had after updating to the latest android oreo v6.6510, my tv 55XE90 started to periodically reboot by it self. I tried to fix the problem with power reset with no luck. then I decided to do factory reset first unplugging the tv from power source for about 5 minutes and then replugging power source holding the volume - and power key simeltanuesly. then the LED light turned green and I was waiting the tv to start. what happened was after a couple of seconds to minutes, the tv gave me some sound with black scree and then remained like that. i repeated the the factory reset proces with no luck. All I have now is red blinking LED light 8 times with black screen. Your help please!!!!

Re: XE9005 black screen and red LED light blinking 8 times after factory reset

LightFoot — Tue, 02 Jul 2019 17:44:17 GMT

Hi @tametaye I recommend that you contact Sony Support for your Country or Region. In the UK Sony UK Support .

Re: XE9005 black screen and red LED light blinking 8 times after factory reset

dutchice — Wed, 03 Jul 2019 06:44:09 GMT

Hi @tametaye,

Welcome to the Sony Online Community!

I would also recommend you give our new online troubleshooting guide a try to see if that would point you in the correct direction.

Keep us posted!

Cheers,

Dutchice

Re: XE9005 black screen and red LED light blinking 8 times after factory reset

tametaye — Wed, 03 Jul 2019 07:00:50 GMT

Dear Dutchice

Thank you very much for the suggestion but I don't see model xe9005 listed in the list for the new troubleshooting guide

Re: XE9005 black screen and red LED light blinking 8 times after factory reset

LightFoot — Wed, 03 Jul 2019 10:26:52 GMT

@tametaye wrote:
Dear Dutchice
Thank you very much for the suggestion but I don't see model xe9005 listed in the list for the new troubleshooting guide

Hi @tametaye Unfortunately it states that if you model number is not in the list then contact Sony UK Support .