topic purple patches at the side and center of the screen in Android TV

purple patches at the side and center of the screen

norrie66 — Tue, 05 Jun 2018 13:23:27 GMT

the purple patches have appeared at the side of my KD-55X8005C tv where the hdmi/usb ports are, also on the opposite side of the screen and a small patch in the centre of the screen. been like this for about a week and seems to be getting slightly worse.had the tv for just over 2 years.is there a fix or is the tv on the road out. any help much appreciated

Re: purple patches at the side and center of the screen

Sean_Mc — Wed, 06 Jun 2018 13:25:23 GMT

Hi norrie66,

Can you do a picture test to see if the patches show up there also and let me know the outcome?

You can find more details on how to perform this test here.

Best wishes,

Sean Mc

Re: purple patches at the side and center of the screen

norrie66 — Thu, 07 Jun 2018 13:30:00 GMT

just done the test and no patches showed up

Re: purple patches at the side and center of the screen

norrie66 — Wed, 13 Jun 2018 12:18:55 GMT

done the test a few times now and its slightly noticeable at the worst part of the screen,where the hdmi & usb sockets are.

it shows up really bad on a white background but barely noticeable on a yellow background ?

Re: purple patches at the side and center of the screen

norrie66 — Mon, 18 Jun 2018 16:09:01 GMT

anybody any suggestions?

Re: purple patches at the side and center of the screen

Win_88 — Wed, 20 Jun 2018 11:58:05 GMT

Hi Norrie,

There are a few of things to check here:

1-Make sure your TV is up to date: https://www.sony.co.uk/electronics/support/lcd-tvs-android-x80xxc_x81xxc-series/kd-55x8005c/downloads/00015062

2-Reset the picture settings on the TV to the defaults.

3-Remove all external devices connected to the TV before disconnecting the TV from the mains and plugging it back in and check if you still see the issue on the screen on the Home screen.

4-perform a factory reset.

Win_88

Re: purple patches at the side and center of the screen

norrie66 — Wed, 20 Jun 2018 16:11:52 GMT

done all suggested fixes without any joy

Re: purple patches at the side and center of the screen

Win_88 — Thu, 21 Jun 2018 09:14:50 GMT

Hi Norrie,

could you show us some pictures?

Win_88

Re: purple patches at the side and center of the screen

norrie66 — Thu, 21 Jun 2018 14:58:32 GMT

Re: purple patches at the side and center of the screen

Win_88 — Fri, 22 Jun 2018 09:14:29 GMT

Hi Norrie,

I'll try to forward the case to a Sony contact to see if they can help.

Win_88

Re: purple patches at the side and center of the screen

norrie66 — Fri, 22 Jun 2018 10:46:24 GMT

cheers

Re: purple patches at the side and center of the screen

Calum11 — Sun, 30 Sep 2018 18:49:24 GMT

What was the outcome for this problem as I have the same fault on my KD-49X8005C.

Re: purple patches at the side and center of the screen

lomaxmj1972 — Fri, 28 Dec 2018 20:05:46 GMT

Hi this is happening with my KD55X8005C. Was there any solution to this ?My tv is only 3 years old and didn't expect this from a sony tv. Any help would be appreciated.

Re: purple patches at the side and center of the screen

Calum11 — Fri, 28 Dec 2018 20:23:32 GMT

Basically send it a repair shop. Wont say what fault is. Pretty poor tbh

Re: purple patches at the side and center of the screen

lomaxmj1972 — Fri, 28 Dec 2018 20:47:16 GMT

Hi Calum how old was your set pls. Did Sony do it for free or was there a charge as mine is 3 years old. Thanks Martin

Re: purple patches at the side and center of the screen

Calum11 — Fri, 28 Dec 2018 21:50:10 GMT

3 years old aswell. Didnt have extended warranty so wouldve been charged, (haven't enquired how much) and the nearest sony repair shop is miles away from me

Re: purple patches at the side and center of the screen

lomaxmj1972 — Fri, 28 Dec 2018 22:22:54 GMT

Just thinking do you think that it's anything to do with the latest update on the tv? The tv is watchable but really annoying. Wonder if they would fix it out of warranty. Faulty goods a TV should last at least 5 years

Re: purple patches at the side and center of the screen

d10a7k56m5e92e55 — Mon, 18 Mar 2019 17:37:39 GMT

My KD-55X8005C just turned 3 years old and after the latest firmware 5.417 was applied two purple patches appeared (see email below). Do you guys find a way of resolving this?

Re: purple patches at the side and center of the screen

Karlisana — Mon, 13 May 2019 13:40:12 GMT

I have the exact same TV and have the same problem and the purple patches are in the same places as yours. Did anyone come back to you with a fix?

Re: purple patches at the side and center of the screen

Mattbax — Mon, 13 May 2019 21:59:39 GMT

I have a 3 year old KD-49X8005C with firmware version 5.433 recently installed and now has similar purple patches, in the lower centre and top right of screen.