topic Re: KD65XD9305 - TV won't turn on in Android TV

KD65XD9305 - TV won't turn on

garylythgoe — Wed, 24 Aug 2016 20:24:52 GMT

Hi,

Had my KD65XD9305 since June, and it's been brilliant.

Tonight I tried turning it on with the remote and it won't respond. Tried with the buttons on the TV and it won't respond. Checking the power block with a multi meter shows its got power coming out of it. Checked all the cables, swapped power sockets and nothing is working.

What can I do? I feel so disappointed.

Re: KD65XD9305 - TV won't turn on

Anonymous — Wed, 24 Aug 2016 21:04:38 GMT

Hi there

As a suggestion, try downloading the 'TV and Video SideView' app on a smartphone or tablet and see if you can turn the TV on that way. If you can, use the apps remote control and factory reset the TV.

If it cant be switched on by any method, then it would suggest 'The Eye of Sauron' is sucking the power out of it You will need to contact the retailer on envoke a warranty repair.

Cheers

Re: KD65XD9305 - TV won't turn on

thewerbs — Mon, 12 Sep 2016 19:18:41 GMT

My first similar model purchased from John Lewis in April 2016 would not switch on after 5 weeks of ownership. The power block was changed under warrany but failed to fix the problem so I rejected the TV, received a full refund, and immediately purchased another from a local retailer. The second TV worked faultlessly for 13 weeks before failing to switch on this evening. I will be interested to see how this repair works out.

Re: KD65XD9305 - TV won't turn on

misteve1124 — Sat, 07 Jan 2017 21:38:23 GMT

I bought this TV in June 2016 and today Jan 7th 2017 it would not start.

Had the power supply checked by the supplier .....SEVENOAKS Sound and Vision ... Yeovil Somerset .... power connections working.

All they did then was refer me to Sony and gave me the Tel No. Rang Sony they are only open Mon to Fri.

Not the end of the world but I would suggest IF you want to buy a large Sony TV that you choose a very close and helpful supplier. Hopefully Monday I will get some help.

Expensive bit of kit and now it seems it is unreliable; thought Sony had improved not so it seems.

Re: KD65XD9305 - TV won't turn on

royabrown — Sun, 08 Jan 2017 19:21:15 GMT

Before going to Spain for three weeks over Xmas, I turned our KD-43X8309C TV off with the power button on the back of the set.

On returning, I pressed the power button, expecting the light under the screen to come on and the set to go into standby at least, if not indeed powering all the way up, but nothing happened.

After quite a bit of fiddling about with short presses on the button, long presses on the button, use of the two remotes, etc.,, I pulled the power plug for the set at the distribution socket on the floor, waited a minute or so, and plugged it back in.

The underscreen light came on, and the set could now be brought out of Standby with the standard remote, though the Touch one had lost its pairing, and needed to be re-paired before it would work the set again.

It's been fine since.

But it points up that even a powered-off set is still connected to the mains, and may have some live circuits that need power cycling to re-establish normal operation.

Re: KD65XD9305 - TV won't turn on

misteve1124 — Sun, 08 Jan 2017 18:10:59 GMT

Hi I tried everything; spent hours plugging in / disconnecting / short and long pressure on remote and tv. No sign that the Tv has power. Not happy :((

Re: KD65XD9305 - TV won't turn on

thewerbs — Sun, 08 Jan 2017 18:40:00 GMT

A new power adaptor didn't get second failed TV I mentioned above to work so the TV was replaced by the retailer. However the third TV failed in similar fashion some 10 weeks later and this time the retailer confirmed with Sony that there was a known fault and fix. The TV was repaired in my home under warranty by the local Sony service agents who replaced the DPS board which sits at the centre of and is connected to, a number of other circuit boards. The repair took about 30 minutes. The relevant part number is A-2094-368-A and the description is Sony Dps_a_22_id Compl. I was unable to establish if this part has been modified to head off future failures.

Re: KD65XD9305 - TV won't turn on

misteve1124 — Sun, 08 Jan 2017 23:59:06 GMT

I will be talking to Sony tomorrow Mon 9th Jan 17 and will tell them of your experience. Hopefully they will get here and fix it quickly.

Will continue to post my experience here before moving on to Facebook etc.

Re: KD65XD9305 - TV won't turn on

misteve1124 — Mon, 09 Jan 2017 17:15:50 GMT

Sony now tell me they will pick my TV up on Thursday. That will be one week I have not had my TV; then I will have to waait for it to be fixed and returned. Not happy.

Re: KD65XD9305 - TV won't turn on

TherockBC — Wed, 25 Jan 2017 07:28:46 GMT

Same problem with my Sony Android 4K today. It's been exactly 3 months since I bought it. It didn't turn on once before, turned out that it was updating, so it came on after several minutes. This time, totally nothing. Very disappointed with this luxury product. My next TV won't be a Sony.

Re: KD65XD9305 - TV won't turn on

Anonymous — Wed, 25 Jan 2017 20:41:58 GMT

Linking to this thread:

https://community.sony.co.uk/t5/android-tv/xd9305-loss-of-all-power/td-p/2266186

Re: KD65XD9305 - TV won't turn on

apdmorgado — Sun, 21 May 2017 10:45:54 GMT

Just happen to me and i bought it 5 months ago, very dissapointing.

Re: KD65XD9305 - TV won't turn on

DarranJ1980 — Thu, 25 May 2017 18:11:20 GMT

Hi,

im having exactly the same problem at the moment and hoping the engineer will fix this issue like yours.

Question. Did you lose all your picture settings after the repair?

thank you

Darran

Re: KD65XD9305 - TV won't turn on

misteve1124 — Fri, 26 May 2017 22:19:49 GMT

Hi I put the TV back to factory reset if I remember rightly. Sony fixed my TV and it has been working fine since then :))

I had no Tv for over a week.

Re: KD65XD9305 - TV won't turn on

Babydoc56 — Sat, 01 Jul 2017 05:43:40 GMT

Interesting!

I am having exactly the same problem 5 months after buying the 55 inch 9305.

Turned off from the mains as outside lights being installed.

Hasnt worked since, despite trying all the measures highlighted above.

Having the repairman from John Lewis in to look at it today.

Fongers crossed

Re: KD65XD9305 - TV won't turn on

sheila0151 — Sun, 16 Jul 2017 19:08:17 GMT

its bloody crap this TV ours has been the same since we bought it and both Currys and Sony not interest £2500 down the grid will never buy Sony again ever

Re: KD65XD9305 - TV won't turn on

paullysmiff — Thu, 03 Aug 2017 20:03:10 GMT

We are now on our second 55XD9305. The first screen had a problem, after 55 days, that 'noone' had heard of before. It took three weeks and, only down to, a very understanding Currys Manager that we got a new TV.

The brand new replacement 55XD9305 refuses to power on after less than 6 months, that's now 8 months and two faulty tellys.

I have found Sony Customer Service to be reprehensible, they are full of stock answers, broken promises and dire communication. I was told that Sony do not have a refund policy, lets say that again, SONY DO NOT HAVE A REFUND POLICY and that it won't be an option however far up the ladder I go... let's just see shall we. What good is a TV that needs to be repaired or replaced every four months on average? What good is an enhanced warranty when I don't know, from one day to the next, if my TV is going to work.

Re: KD65XD9305 - TV won't turn on

Anonymous — Thu, 03 Aug 2017 22:38:45 GMT

Hi @paullysmiff

Have a look at this:

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/141519

Sony will repair the TV is its faulty in regards to not powering on - DPS Board replacement.

Cheers

Re: KD65XD9305 - TV won't turn on

DaveE51 — Wed, 01 Nov 2017 08:39:16 GMT

Yes I have the same problem now November 2017 after 6 months.

Engineer came out changed power supply found screen fault said Sony do not fix screen faults.

Said they would get back to me but had to ring them. Spoke to three different people and got same answers like they were reading off a script. They now have agreed to replace it with the same model. Which is discontinued so not sure were they are getting it from. But not Happy as fault with this model could happen again. I have always bought sony TVs, Phone , PS3 ,Surround Sound.

But unless I get a Decent replacement I will not buy Sony Again.So Sad as what it would cost them to give me a new model is nothing to keep Customer Satisfaction.

Re: KD65XD9305 - TV won't turn on

baz9057 — Tue, 05 Dec 2017 07:39:06 GMT

Hi my tv is only 3 days old and failed to restart.. no power light nothing, tried all of the resets still nothing

Bought from John lewis who are going to replace thankfully a reputable company!!

It did a software update prior to this,. is this the issue? when the new tv arrives should stop the update?